topic Re: Sky Go won't open on my lap top - Windows based in Sky Go

Sky Go won't open on my lap top - Windows based

Leigh+Thomas — Wed, 24 Apr 2024 16:30:36 GMT

I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?

Re: Sky Go won't open on my lap top - Windows based

Lisa-P1987 — Thu, 25 Apr 2024 07:36:01 GMT

Hi there @Leigh+Thomas , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go won't open on my lap top - Windows based

CaptainKurt — Thu, 25 Apr 2024 17:01:01 GMT

I have the same issue - I've tried to open my Sky Go app three times now on my (Windows 10) based laptop. It used to work, and now it just sits there, with a 'update' message doing nothing, can anyone help please?

Re: Sky Go won't open on my lap top - Windows based

Leigh+Thomas — Fri, 26 Apr 2024 12:03:03 GMT

Hello Lisa

Thanks for your message, but I have received no private converstaion from the help team. I'm still having problenms with the Sky Go on my - windows based- lap top. I might have to uninstall and then restall it for it to work?

Leigh

Re: Sky Go won't open on my lap top - Windows based

caesarome — Fri, 26 Apr 2024 12:33:45 GMT

@Leigh+Thomas

Do you not see the chat bubble as per the one in the image here:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go won't open on my lap top - Windows based

WedgeLeeds — Sat, 27 Apr 2024 08:30:40 GMT

I'm having the samer issue. Do I need to register with the board to recieve assistance? Thanks

Re: Sky Go won't open on my lap top - Windows based

Mr+Flibbles+86 — Sat, 27 Apr 2024 09:22:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go won't open on my lap top - Windows based

WedgeLeeds — Tue, 30 Apr 2024 22:44:57 GMT

3 days and no bubble. Is this normal?

Cheers

Re: Sky Go won't open on my lap top - Windows based

JB24601 — Wed, 01 May 2024 13:18:48 GMT

Same issue on my laptop.

I have get the "checking for updates" message

I have tried leaving it for a couple of hours, no success.

the only thing that seems to work is closing and restarting the app multiple times, can be up to 10 times.... then it seems to work..

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.

Re: Sky Go won't open on my lap top - Windows based

WedgeLeeds — Tue, 07 May 2024 23:44:01 GMT

Still no message

Re: Sky Go won't open on my lap top - Windows based

JB24601 — Mon, 20 May 2024 17:07:39 GMT

Could someone from Sky please respond.

Re: Sky Go won't open on my lap top - Windows based

TimmyBGood — Tue, 21 May 2024 08:43:17 GMT

@JB24601 wrote:

Not great, when you compare the app to that of Netflix, Prime, and Disney

It means SkyGo is my last choice.

Certainly, but that's not a realistic comparison. For those global-scale companies their app is their only distribution method, and they resource it appropriately. Go has always been a very minor sideline within the Sky product line-up, and Sky itself is a relatively small European-only operation.

Re: Sky Go won't open on my lap top - Windows based

WedgeLeeds — Tue, 28 May 2024 20:16:06 GMT

Come on Sky. This is ridiculous.

Re: Sky Go won't open on my lap top - Windows based

JB24601 — Wed, 29 May 2024 09:19:52 GMT

@TimmyBGood wrote:
@JB24601 wrote:

Not great, when you compare the app to that of Netflix, Prime, and Disney
It means SkyGo is my last choice.
Certainly, but that's not a realistic comparison. For those global-scale companies their app is their only distribution method, and they resource it appropriately. Go has always been a very minor sideline within the Sky product line-up, and Sky itself is a relatively small European-only operation.

I understand the relative sizes but surely its basic app functionality:

Check for update

Update found

Download

Install

Restart app

Check for update

NO update found

Start app

Re: Sky Go won't open on my lap top - Windows based

JB24601 — Thu, 04 Jul 2024 14:52:11 GMT

It seems to have been fixed.

I'm very happy about that.

Re: Sky Go won't open on my lap top - Windows based

Brian62Best — Thu, 04 Jul 2024 15:15:16 GMT

My Sky Go app was working yesterday, today I just get this message on a blue screen:

CONNECTING YOUR APPLICATION

We're having problems connecting you. Please try again (001).

Can a sky expert help me to understand what the issue is please

Re: Sky Go won't open on my lap top - Windows based

Helen2101 — Fri, 05 Jul 2024 15:45:01 GMT

Hi how did you fix it

Re: Sky Go won't open on my lap top - Windows based

JB24601 — Mon, 08 Jul 2024 09:11:56 GMT

I didn't do anything different.

You can see the posts on here, and I also received a questionaire from sky that I compeleted.... It took me about 20 mins and was mostly about me experiences, what apps I use, how I rate everything.... then I think I was asked about SkyGo. I rated it really low, was then asked for more detail and I expained the problem and that it was un-usable..

Few days later it was fixed.... I dont know if these are connected, I like to think they are.