topic Re: Sky Go not loading on my Mac in Sky Go

Sky Go not loading on my Mac

JOSHNEEDHAM45 — Tue, 11 Jul 2023 11:23:52 GMT

Hi all,

I'm on a 2021 macbook pro on OS VENTURA. Sky Go has suddenly stopped working (it loads up but its stuck on loading content)

I've deleted it and reinstalled again and restarted my mac, no luck.

Any help would be grand.

Re: Sky Go not loading on my Mac

caesarome — Tue, 11 Jul 2023 12:07:49 GMT

All you can try is a complete removal if this is what you haven't done yet:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Re: Sky Go not loading on my Mac

Bill256 — Thu, 16 Nov 2023 17:30:16 GMT

This worked for me, thanks.

Re: Sky Go not loading on my Mac

EdG1784 — Sat, 02 Dec 2023 20:27:51 GMT

Hi,

this previously worked for me, however I am having the same problem.

This time i have no folder to delete in the app support location.

Any advise?

Thanks

Re: Sky Go not loading on my Mac

Lisa-P1987 — Mon, 11 Dec 2023 15:39:07 GMT

@caesarome Just wanted to let you know that someone in our Social Media team used this post to support a customer and the steps outlined fixed their issue, They asked me to send thanks 🙂

Re: Sky Go not loading on my Mac

Bernd+Macbook — Sat, 23 Dec 2023 00:26:06 GMT

Brilliant thanks a lot followed your instructions very detailed and it worked after I struggled for a few days. thanks

Re: Sky Go not loading on my Mac

DenisHristov — Fri, 12 Jan 2024 19:07:40 GMT

Same here! Was just able to assist a customer with the same issue. Thank you! 🙂

Re: Sky Go not loading on my Mac

Threefold1891 — Tue, 05 Mar 2024 12:32:07 GMT

Just for the record, this fix no longer works (believe me, I've tried it ten or eleven times) on M2 macs running macOS Sonoma 14.3.1. Very dissapointing technical service from Sky to not have fixed this yet.

Re: Sky Go not loading on my Mac

Jbarbs — Sun, 31 Mar 2024 16:13:56 GMT

shocking from sky and still taking my money

Re: Sky Go not loading on my Mac

QPRJOHN1 — Thu, 25 Apr 2024 19:55:34 GMT

Sky Go not loading on mac tried the above still no luck any help out there?

thanks

Re: Sky Go not loading on my Mac

Bernd+Macbook — Fri, 26 Apr 2024 10:18:37 GMT

I had to try it several times... somehow the app files you have to delete are a bit hidden. I am not an IT expert but just be very careful and make sure you get all the cookies and skygo related files out and deleted in the bin as well before restart

that worked for me

Re: Sky Go not loading on my Mac

flewish — Tue, 14 May 2024 21:45:32 GMT

I have been paining over this for ages. Then realised I was running on Apple Silicon, hadn't downloaded Rosetta. When I downloaded Rosetta, and then uninstalled SkyGo, cleared the folders, emptied the bin, restarted and reinstalled, it worked!

Re: Sky Go not loading on my Mac

Swindon85 — Sat, 13 Jul 2024 13:16:22 GMT

I can confirm these steps do work as of today (13/07/2024), but when you go to the ~/Library/Application Support/ part, I had to backspace once to make the folder location appear as there is a space character after the '/' character.

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Re: Sky Go not loading on my Mac

PNEHuw — Wed, 17 Jul 2024 10:05:49 GMT

Latest version of the OS has blown it on 2 different Mac's - reinstalling after deleting all of the associated files has made no difference

Re: Sky Go not loading on my Mac

Jinjin — Wed, 17 Jul 2024 11:08:42 GMT

looks like I'm having similar issues with sky go.

trying to install it for the first time on adn M1 Macbook Pro running Sonoma 14.5. The installer runs for a few seconds (you get the download bar showing as per screenshot) and then it just crashes (process dies) without completing.

Re: Sky Go not loading on my Mac

Gangster1 — Wed, 02 Oct 2024 19:56:54 GMT

Unfortunately SkyGoInstaller was developed for Mac Intel, so if you have a newer Mac silicon (like M3) you will need Rosetta (a macos component that is not installed by default). Open terminal and type: "softwareupdate --install-rosetta" and then SkyGoInstaller will work. Have a nice day

Re: Sky Go not loading on my Mac

Jinjin — Wed, 02 Oct 2024 20:02:56 GMT

That's not correct. This issue has been addressed by an updated installed a few months ago and the installer works fine on Apple silicon. This was covered in similar posts

Re: Sky Go not loading on my Mac

Jinjin — Wed, 02 Oct 2024 20:04:06 GMT

Details here: https://helpforum.sky.com/t5/Sky-Go/Sky-Go-macOS-app-does-not-open-after-latest-update/m-p/4718593#M137533

Re: Sky Go not loading on my Mac

Gangster1 — Thu, 03 Oct 2024 07:09:09 GMT

You're wrong Jinjin, a few months ago they fixed SkyGoInstaller.app, but not the package that is downloaded from SkyGoInstaller.app. In fact what you see is the download of the package and then the installer closes itself. Just tested on a brand new Mac M3. Have a nice day.

Re: Sky Go not loading on my Mac

Jinjin — Thu, 03 Oct 2024 07:15:18 GMT

I've installed on a clean M1 Pro and m2

Air without Rosetta, so something doesn't give