topic Sky go not working says need to upgrade subscription in Sky Go

Sky go not working says need to upgrade subscription

Debbie1221234 — Sat, 20 Apr 2024 12:46:37 GMT

I have the full package so don't need to upgrade also when I try to go in to the app to check devices it just goes straight to server error ?

Re: Sky go not working says need to upgrade subscription

caesarome — Sat, 20 Apr 2024 12:49:52 GMT

Are you new to Sky or a returning customer who has come back after being away for 18 months or more ?

Re: Sky go not working says need to upgrade subscription

Debbie1221234 — Sat, 20 Apr 2024 13:05:31 GMT

Been a customer for ages was working fine up until a few months ago I bought a iMac through sky and that's the only thing I can see when I go on my sky app not my sky package could that be it do you think?

Re: Sky go not working says need to upgrade subscription

caesarome — Sat, 20 Apr 2024 15:32:54 GMT

@Debbie1221234

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Sky go not working says need to upgrade subscription

Tom-W19 — Sat, 20 Apr 2024 16:41:27 GMT

Thanks for escalating. We've sent an invite to @Debbie1221234.

Re: Sky go not working says need to upgrade subscription

Tom-W19 — Mon, 22 Apr 2024 17:20:45 GMT

Hi @Debbie1221234

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky go not working says need to upgrade subscription

Whittrj — Wed, 24 Apr 2024 06:55:06 GMT

I have the same issue as Debbie there.

I'm new to Sky since March 15 2024. Bought the Sky Stream box and have 2 x Sky Go for devices. I only have 1 active but I keep getting asked to upgrade my subscription when I go to play or download anything. Sky go worked on my android phone for about 2 to 3 days. I have tried all the uninstall and reinstalled tricks from both the play store and sky.com. Same error always shows.....

Regards

Ray

Re: Sky go not working says need to upgrade subscription

caesarome — Wed, 24 Apr 2024 09:25:41 GMT

@Whittrj

Would you like to be contacted via the messaging team on here about this ?

Re: Sky go not working says need to upgrade subscription

Whittrj — Wed, 24 Apr 2024 14:32:08 GMT

Hi there.

Yes please if you can help I'd appreciate it.

Kind regards

Ray

Re: Sky go not working says need to upgrade subscription

caesarome — Wed, 24 Apr 2024 15:04:51 GMT

@Whittrj

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Sky go not working says need to upgrade subscription

Addie15 — Wed, 24 Apr 2024 15:07:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Whittrj.

Re: Sky go not working says need to upgrade subscription

Whittrj — Wed, 24 Apr 2024 15:07:29 GMT

Thanks very much for that 👍