topic Re: Error on Sky Go in Sky Go

Error on Sky Go

Shailaja — Tue, 16 Apr 2024 14:52:43 GMT

Hi,
I am unable to view any of the content using Sky Go app when I already have the subscription. It says, "To watch the content, please upgrade your subscription" Can someone please help? Thanks.

Re: Error on Sky Go

caesarome — Tue, 16 Apr 2024 17:09:36 GMT

@Shailaja

Have you gone through this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Let us know how you get on,

Re: Error on Sky Go

Shailaja — Wed, 17 Apr 2024 09:24:18 GMT

Thanks for responding @caesarome
I followed the link which you sent to select relevant product and clicked on User looking to watch content link. I managed to successfully login so I think my sky id is correctly linked with it.

Re: Error on Sky Go

Shailaja — Thu, 18 Apr 2024 12:54:29 GMT

Has anyone else also had this issue on their Sky Go app? Did you manage to resolve it? Thanks.