topic Re: Downloaded shows on SkyGo won’t play in Sky Go

Downloaded shows on SkyGo won’t play

Jh24 — Thu, 11 Apr 2024 15:15:07 GMT

Hi, I recently downloaded episodes of The Sopranos before going on holiday to watch on the plane. As soon as I tried to play them I get an error message. I've tried since landed and getting to our hotel and I'm still getting the same message.

The error message says: 'sorry, something went wrong. There is a problem connecting to the SkyGo app. Please try again later.'

Any advice would be appreciated cheers!

Re: Downloaded shows on SkyGo won’t play

caesarome — Thu, 11 Apr 2024 15:47:45 GMT

Is your device in airplane mode or have you made sure the internet connection is disabled ?

Re: Downloaded shows on SkyGo won’t play

Jh24 — Thu, 11 Apr 2024 16:39:26 GMT

Thanks for your reply. But yeah I've tried in and out of airplane mode and no joy unfortunately!

Re: Downloaded shows on SkyGo won’t play

cadwgan7 — Fri, 12 Apr 2024 13:49:00 GMT

I've had this issue before and I had to start watching the items whilst i was on wifi, say in the airport, then when i actually wanted to watch them they would work. The only problem with this is that it starts the countdown to deleting them. I had hoped there was a better way, but i've not been able to find one.

I assume its some sort of validation that its looking for to allow play back, but sort of defeats the downloading of them to watch later.

Re: Downloaded shows on SkyGo won’t play

Enjaybeee — Sat, 12 Apr 2025 20:09:03 GMT

I had this exact issue today;

I had downloaded a film to my iPad to watch on my flight home. Just before they closed the doors I realised I hadn't started the film so I quickly connected my iPad to my phones hotspot and started the film, all looked good.

Once airborne, and with the iPad on Airplane mode I tried to start the Sky Go app and all I could get was a blue screen with a white arrow.

it is crazy that Sky can't sort this out, if Netflix and Prime (amongst others) can then surely it's possible!