topic Re: Sky Go App not working Mac in Sky Go

Sky Go App not working Mac

IAmJustKev — Sat, 21 Oct 2023 09:24:54 GMT

I have transfered from an older mac to a new one. The app worked fine on the old mac but the new one gives me this error message before I can even log in: "There is a problem with your network connection. Please check your network settings and try again."

I have typed this into the error message box on the sky help website and it won't show me anything for it.

I have tried the virtual assistant with no help... I just send me to the screen that tells me to do the below:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 
In Finder, go to the Applications folder and delete Sky Go app

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 
A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 
Select the Sky Go folder and delete it 
Empty Recycling Bin 
Reboot the Mac

Download and reinstall Sky Go

Please help since Sky won't.

- Kev

Re: Sky Go App not working Mac

caesarome — Sat, 21 Oct 2023 12:26:22 GMT

Have you rebooted your broadband router ?

Could anything that is installed on the Mac be blocking it ?

Re: Sky Go App not working Mac

IAmJustKev — Sat, 21 Oct 2023 12:33:57 GMT

I have tried restarting the router. I have enabled apps in the settings as well. Not sure what else would block it.

Sky go on Mac book not loading

DarcyKB — Sat, 23 Dec 2023 13:23:15 GMT

when opening sky go on mac book pro says checking for updates and then goes to the blue screen and doesnt load.

Re: Sky go on Mac book not loading

trebor53c — Sat, 23 Dec 2023 15:40:34 GMT

Yeah I have a Macbook Air M1 and this seems to happen pretty often! Your going to have to delete the Sky Go app, clear the cache, and then re-unstall the app. Sometimes you might have to do this several times to get it to work. I can only assume that its Sky's old software app not being happy with the lattest MacOS update.

the cacheRe: Sky go on Mac book not loading

thomastoad — Sun, 25 Feb 2024 17:40:06 GMT

How do you clear the cache? This is happening to me too (MacBook Pro on Sonoma 14.3.1) and I've deleyted and reinstalled SkyGo several times.

Infuriating when the Cup Final is on!!!

Re: Sky Go App not working Mac

thomastoad — Sun, 25 Feb 2024 18:17:31 GMT

This fix doesn't work for me either.

Sky Support is always the worst experience. Considering how much we pay them each month it's pretty pathetic.

For me I think it's because the Mc OS has just updated (Now on Sonoma 14.3.1) and Sky has flipped out, but it's kind of ridiculous they're not on top of this.

Come on @Sky I've missed a whole weekend of sport including the Cup Final! What amd I paying you for?!

Re: Sky Go App not working Mac

SWard1 — Sun, 25 Feb 2024 20:27:54 GMT

I cannot watch any live tv on the sky go app. I just get the loading wheel constantly. When clicking on the tv guide i get the message - no channels available.

I have done all of the steps above, removed the download and redownloaded. Nothing works. Please help with a solution as to why it has suddenly stopped working in the last 2 weeks.

Thanks

Re: Sky go on Mac book not loading

jdawes — Sun, 25 Feb 2024 20:51:40 GMT

Have the exact same issue.

Im not sure how to clear the cache other than clicking on the develop menu along the top of Safari (has to be turned on within safari settings in order to use it) then click empty cache.

Done this a few times now, and apart from staying on the screen longer after checking updates, it still fails to load.

Re: Sky go on Mac book not loading

thomastoad — Sat, 02 Mar 2024 14:43:24 GMT

Still not working for me. Has been 2 weeks now.

Again - Sky customer service and support is the absolute worst.

Re: Sky Go App not working Mac

thomastoad — Sat, 02 Mar 2024 14:45:06 GMT

Sky are just hopeless. 2 weeks I'vce been out of action too. Can we get any help? Nope.

They rely on the community to help each other. They do not help.

The app needs updating as Mc OS has updated. 2 weeks. Nothing. Hopeless.

Re: Sky Go App not working Mac

Threefold1891 — Mon, 04 Mar 2024 19:40:30 GMT

Just for the record., I'm having very similar issues. Zero help and the so-called fix no longer seems to work. Awful application support.

Re: Sky Go App not working Mac

Stevo294 — Thu, 07 Mar 2024 17:51:36 GMT

Having same issue

Re: Sky Go App not working Mac

Stevo294 — Thu, 07 Mar 2024 17:56:17 GMT

*Having the same issue. Any solutions yet for anyone? Have uninstalled and reinstalled numerous times. Thank you

Re: Sky Go App not working Mac

IAmJustKev — Fri, 08 Mar 2024 11:55:26 GMT

No solution at all. Also, Sky has the worst customer service.

Re: Sky Go App not working Mac

abi1 — Thu, 21 Mar 2024 22:23:53 GMT

This just worked for me.

uninstall all the sky go files and send to trash

Go to finder and then click on Go. Choose 'go to folder'. Choose the option it comes up with. This takes you to application support. Sky go was there in a blue file, delete that. Then I cleared my cookies on safari. I then reinstalled sky go back on my laptop and it's working

Re: Sky Go App not working Mac

thomastoad — Sat, 06 Apr 2024 12:23:44 GMT

This doesn't work....

Aky Go hasn;t been working on Mac for 6 weeks now. What's going in? Sky CS is the absolute worst.....

Re: Sky Go App not working Mac

thomastoad — Thu, 11 Apr 2024 15:58:29 GMT

Hi There.

It is now April 2024 and this issue still remains.

You have been kind enough to escalate this on anoother thead, but the 'Sky Expert' never has a bubble on the chat saying they are availble.

Why is Sky Go not working on Mac OS? I am nmow away from home and The Masters is on and I am unable to watch it.

Re: Sky Go App not working Mac

thomastoad — Sat, 13 Apr 2024 18:39:18 GMT

This is beyond frutstrating. Still no word from anyone at Sky and still no fix to this issue.

Re: Sky Go App not working Mac

wevverss — Mon, 15 Apr 2024 19:39:01 GMT

in 2024 there is absolutely no reason users should be expected to delete application support files or reboot their computer. This application doesn't work because Sky don't want you to use it. Had they wanted you to use it it would authenticate and update without any trouble. Mac OSs are in beta for months before release, which gives app devs plenty of time to adjust to the slightly different, and very well documented API changes.

As frustrating as it is, your best bet is to watch the match on the TV, go to the pub to watch it there or cancel Sky in disgust and give up football.