topic Re: Sky Go stopped working on Windows 10 laptop in Sky Go

Sky Go stopped working on Windows 10 laptop

KathyDe — Wed, 10 Apr 2024 11:36:04 GMT

Windows 10 laptop, Dell Latitude. Was working fine up to first week of April. Checks for updates then I just have the white arrow. Nothing happens.

Have tried all suggestions, in the help topics uninstalled and reinstalled at least 3 times. Same result. Sky Go still works ok on my tablet.

I can find no other resolution to this and am getting frustrated.

Does anyone have any other suggestions? Or here's an idea - maybe a Sky engineer could sort it out?

Re: Sky Go stopped working on Windows 10 laptop

caesarome — Wed, 10 Apr 2024 12:50:39 GMT

Sky will not send an engineer out for a Sky Go issue.

You have said you have uninstalled it but did you do this which also removes files and folders the app uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Sky Go stopped working on Windows 10 laptop

KathyDe — Wed, 10 Apr 2024 12:53:33 GMT

Wasn't suggesting they would, but if I can't get a resolution from a 'community' Sky has a responsiblity to ensure the products they're selling operate as expected. I would hope they have someone watching conversations in this forum.

Yes, I did all the removing of files, etc., etc., and have never has Cisco on my machine.

Nothing changed in my laptop or set up. It was working fine in March, then all of a sudden packed up in April.

Re: Sky Go stopped working on Windows 10 laptop

caesarome — Wed, 10 Apr 2024 12:56:24 GMT

Could any programs you are running be causing a conflict with the Sky Go app so have you checked what is running in the background ?

Re: Sky Go stopped working on Windows 10 laptop

KathyDe — Wed, 10 Apr 2024 12:59:03 GMT

I'm a simple person. I don't have anything special running and no weird programs. Just your normal MS Office, Chrome, Adobe..... all the low tech stuff on a regular laptop.

Re: Sky Go stopped working on Windows 10 laptop

TimmyBGood — Thu, 11 Apr 2024 15:21:07 GMT

@KathyDe wrote:

I would hope they have someone watching conversations in this forum.

Only to moderate for content, not to provide technical support.

@KathyDe wrote:

have never has Cisco on my machine.

'Cisco' in this context is their VideoGuard encryption product which is a component of Sky Go.

Re: Sky Go stopped working on Windows 10 laptop

JJ731 — Thu, 27 Feb 2025 12:47:28 GMT

not working

Re: Sky Go stopped working on Windows 10 laptop

JJ731 — Thu, 27 Feb 2025 12:49:31 GMT

no not at all

Re: Sky Go stopped working on Windows 10 laptop

caesarome — Thu, 27 Feb 2025 13:12:16 GMT

You have posted in an old topic from last year @JJ731 without posting any detail as to what is happening ?