topic Re: Sky Go Error Messages in Sky Go

Sky Go Error Messages

JW30 — Fri, 05 Apr 2024 12:24:55 GMT

Hi All,

I am having trouble using Sky Go on any Phone, Tablet or PC. I have looked at all other discussions and none of the fix's, I have tried do not work at all.

Any Ideas.

I've tried clearing caches, turning off wifi and install / uninstall process.

The others don't come to mind at the minute.

Any help much appreciated.

Thanks

Re: Sky Go Error Messages

GD1 — Fri, 05 Apr 2024 14:03:08 GMT

@JW30 Your post has been moved from the Sky Glass forum as this isn't a Sky Glass issue.

Re: Sky Go Error Messages

caesarome — Fri, 05 Apr 2024 15:18:34 GMT

@JW30

What is the error message as you have forgotten to say ?

Re: Sky Go Error Messages

JW30 — Mon, 08 Apr 2024 07:54:07 GMT

Hi, Error 1404 and error (01)

Re: Sky Go Error Messages

caesarome — Mon, 08 Apr 2024 08:59:23 GMT

@JW30

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Sky Go Error Messages

Addie15 — Mon, 08 Apr 2024 09:36:54 GMT

Hi there! Thank you for escalating this. We have sent an invite to @JW30.

Re: Sky Go Error Messages

JW30 — Thu, 11 Apr 2024 10:12:59 GMT

Hi, I heard from someone but was unable to answer