topic Re: Error code 1404 SkyGo is currently unavailable in Sky Go

Error code 1404 SkyGo is currently unavailable

Gordon4 — Tue, 19 Sep 2023 11:03:18 GMT

I'm a new customer - have re-installed app but whilst I can login - see channels and programmes I get the message above when selecting a channel to watch both on laptop and iPhone

Re: Error code 1404 SkyGo is currently unavailable

caesarome — Tue, 19 Sep 2023 11:56:52 GMT

@Gordon4

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error code 1404 SkyGo is currently unavailable

Greenfingers001 — Tue, 19 Sep 2023 12:55:18 GMT

Thanks for escalating this. We’ve sent @Gordon4 an invite to chat.

Re: Error code 1404 SkyGo is currently unavailable

Addie15 — Tue, 19 Sep 2023 15:02:25 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Error code 1404 SkyGo is currently unavailable

Era95 — Sun, 14 Jan 2024 16:44:23 GMT

As previous posts. Long-term Sky Sports customer. Every time I select a programme I get the above error message

Re: Error code 1404 SkyGo is currently unavailable

caesarome — Sun, 14 Jan 2024 16:57:15 GMT

@Era95

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Error code 1404 SkyGo is currently unavailable

Lisa-P1987 — Sun, 14 Jan 2024 17:42:40 GMT

Thanks for escalating this. We’ve sent Era95 an invite to chat.

Re: Error code 1404 SkyGo is currently unavailable

Addie15 — Wed, 17 Jan 2024 08:51:23 GMT

Update-W are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Error code 1404 SkyGo is currently unavailable

Hecaese — Wed, 14 Feb 2024 20:41:52 GMT

As previous posts.

I'm a Sky customer and Sky go works fine on my Android but, as I can't stream it to the laptop so I can have a bigger screen, installed on the laptop and on it, every time I select a programme I get the above error message.

Thanks

Re: Error code 1404 SkyGo is currently unavailable

caesarome — Wed, 14 Feb 2024 22:26:53 GMT

@Hecaese

Have you tried signing out of the app and then back in again. You can do this via settings on the homepage.

Re: Error code 1404 SkyGo is currently unavailable

Hecaese — Thu, 15 Feb 2024 01:09:08 GMT

Hi,

Yes, even uninstalled and installed again. And now, tried signing off and on via settings as you suggested and gives same error.

Restarted laptop and same happened.

Thanks

Re: Error code 1404 SkyGo is currently unavailable

MICCCCCCC — Sat, 06 Apr 2024 06:15:16 GMT

Having exactly the same problem. Current Sky customer, just installed Sky Go on a Mac, same error code as above. Have restarted the computer, logged out and back in, nothing is working. Also trying to watch F1 live. please resolve, thank you

Re: Error code 1404 SkyGo is currently unavailable

Hecaese — Sat, 06 Apr 2024 10:50:21 GMT

Well, unfortunately since February didn't get any answer from sky and still not able to watch on my laptop.

Good luck.

If you manage to get it, please share how

Re: Error code 1404 SkyGo is currently unavailable

caesarome — Sat, 06 Apr 2024 12:16:01 GMT

@Hecaese

Would yoh like to see if the messaging team at Sky can help you with this, is so they will contact you via here.

Re: Error code 1404 SkyGo is currently unavailable

Hecaese — Sat, 06 Apr 2024 14:02:25 GMT

Yes, I've been waiting.

Every time I got a message I come to see if it's for me but, not having luck.

It's not so important at the moment but, I would like to have it working

Re: Error code 1404 SkyGo is currently unavailable

caesarome — Sat, 06 Apr 2024 15:29:24 GMT

@Hecaese

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Error code 1404 SkyGo is currently unavailable

Lisa-P1987 — Sat, 06 Apr 2024 15:31:42 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Error code 1404 SkyGo is currently unavailable

Hecaese — Sat, 13 Apr 2024 19:20:31 GMT

Hi,

Thanks for escalating. The person tried everything and said that was going to escalate the issue to the app team. Asked for all info about my computer so they could simulate what happened and come with an app upgrade to fix it. Say that there's no time frame but eventually should be sorted.

When I'll notice that's fixed, I'll come back to inform.

Thanks for your help 👍

Re: Error code 1404 SkyGo is currently unavailable

Monalie477 — Thu, 17 Oct 2024 10:09:00 GMT

I am also getiing this message when I try to watch on my laptop, no problem with my android phone though.

Re: Error code 1404 SkyGo is currently unavailable

Monalie477 — Thu, 17 Oct 2024 10:29:25 GMT

I've managed to get it working by doing a complete re-install........a bit odd as the previous installation always checked for updates and I'm now running the exact same installation no. as previous.