topic Re: Unable to watch live itv1hd or 5hd on sky go in Sky Go

Unable to watch live itv1hd or 5hd on sky go

Chrissyg — Thu, 04 Apr 2024 19:59:33 GMT

Unable to watch ITV1HD or 5HD live on sky go. Keeps saying i need to upgrade my subscription but I can watch ok on main tv.

Re: Unable to watch live itv1hd or 5hd on sky go

caesarome — Thu, 04 Apr 2024 20:52:07 GMT

@Chrissyg

Can you watch other channels on Sky Go ?

Re: Unable to watch live itv1hd or 5hd on sky go

Chrissyg — Fri, 05 Apr 2024 21:29:40 GMT

Yes, I am able to watch other channels.

Re: Unable to watch live itv1hd or 5hd on sky go

caesarome — Fri, 05 Apr 2024 21:33:01 GMT

@Chrissyg

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Unable to watch live itv1hd or 5hd on sky go

Addie15 — Sat, 06 Apr 2024 07:18:39 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Chrissyg.