topic Re: Sorry, Something went wrong. To watch this content please upgrade your subscription…… in Sky Go

Sorry, Something went wrong. To watch this content please upgrade your subscription……

Fozzy916 — Wed, 03 Apr 2024 19:43:01 GMT

Used Sky Go to watch football a couple of days ago with no problem as I do regularly. Today it says there's a problem and I need to upgrade my subscription etc. I am already subscribed and have been for over 15 years. I have an up to date Sky ID and have never left Sky (although I'm seriously considering it now). I am unable to watch on my usual iPad or phone. I pay a huge amount every month for pretty much all subscription services on Sky and expect to be able to watch it. Not happy, missing the match.

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

Fozzy916 — Wed, 03 Apr 2024 19:44:46 GMT

Tried all virtual help - all useless sending me round in circles to the same irrelevant help topics.

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

Harry3105 — Wed, 03 Apr 2024 20:34:11 GMT

Got exactly the same problem don't seem to be able to fix it.

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

caesarome — Wed, 03 Apr 2024 21:08:58 GMT

Are you trying to watch a premier league games that is on TNT this evening, if so do you pay Sky or TNT/Bt access for access to the TNT channels ?

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

Fozzy916 — Wed, 03 Apr 2024 21:16:46 GMT

Pay for it all...

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

caesarome — Wed, 03 Apr 2024 21:47:11 GMT

@Fozzy916

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

Lisa-P1987 — Thu, 04 Apr 2024 10:13:05 GMT

Thanks for escalating this. We’ve sent @Fozzy916 an invite to chat.

Re: Sorry, Something went wrong. To watch this content please upgrade your subscription……

Lisa-P1987 — Sat, 06 Apr 2024 09:45:16 GMT

We are still looking to help you @Fozzy916 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks