topic Re: Error code 1526 in Sky Go

Re: Error code 1526

Paul281 — Mon, 01 Apr 2024 00:43:57 GMT

I am having the same issue with the Batman begins, Godzilla, the flash and previously with black Adam as well.
I've tried reboots, reinstalls etc but certain films just won't work.
please help

Re: Error code 1526

caesarome — Mon, 01 Apr 2024 05:07:58 GMT

@Paul281

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error code 1526

Paul281 — Mon, 01 Apr 2024 05:40:33 GMT

Ok thanks, I will keep an eye out for it

Re: Error code 1526

Paul281 — Wed, 03 Apr 2024 12:14:38 GMT

No sign of a reply from sky. Does this work on iPhone or do I need to be on the Mac?

Re: Error code 1526

caesarome — Wed, 03 Apr 2024 12:20:15 GMT

Sorry @Paul281 that was my fault, they should now contact you.

Re: Error code 1526

Addie15 — Wed, 03 Apr 2024 13:04:20 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Paul281.