topic Re: Sky go not downloading programmes in Sky Go

Sky go not downloading programmes

Rutht1992 — Tue, 02 Apr 2024 23:22:45 GMT

So I'm trying to prepare for going away at the weekend by downloading some programs to my iPhone from sky go. However no matter what programme I'm getting this message.
I have over 125gb of storage available on my phone so how can I be out of storage?

Re: Sky go not downloading programmes

caesarome — Wed, 03 Apr 2024 04:46:44 GMT

@Rutht1992

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Sky go not downloading programmes

Rutht1992 — Wed, 03 Apr 2024 09:16:46 GMT

Thank you. I'll keep my eye out for the bubble @caesarome 🙂

Re: Sky go not downloading programmes

Addie15 — Wed, 03 Apr 2024 10:11:27 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Rutht1992.