topic Re: Skygo in Sky Go

Skygo

andrewevans — Sun, 31 Mar 2024 12:08:46 GMT

Because of a technical issue you can't watch this channel

Re: Skygo

caesarome — Sun, 31 Mar 2024 12:25:24 GMT

@andrewevans

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

Re: Skygo

andrewevans — Sun, 31 Mar 2024 12:42:36 GMT

Still not able to sign into skygo

Re: Skygo

caesarome — Sun, 31 Mar 2024 12:44:31 GMT

Did you trying liking your account or was it already linked ?

Re: Skygo

andrewevans — Sun, 31 Mar 2024 12:59:24 GMT

They are already linked but thank you

Re: Skygo

caesarome — Sun, 31 Mar 2024 15:07:44 GMT

@andrewevans

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Skygo

Mr+Flibbles+86 — Sun, 31 Mar 2024 15:15:04 GMT

Thanks for escalating this. We’ve sent an invite to @andrewevans to chat.

Re: Skygo

andrewevans — Sun, 31 Mar 2024 16:43:24 GMT

I can't login to sky go, I just get the message sorry something went wrong because of a technical issue, you cannot watch this channel please