topic Re: SkyGo Crashing on Start-up - Windows 11 in Sky Go

SkyGo Crashing on Start-up - Windows 11

SamB08 — Thu, 05 Oct 2023 16:44:00 GMT

Yes, it this topic again and having searched this community, it looks to be a common issue that still hasn't been fixed. I've tried all the answers on those so here I am creating my own in the hope this is something can be resolved.

So when I open SkyGo on my Windows 11 Laptop, it opens, the screen goes black, then it crashes. When I try to run it as an administrator, it starts up, I receive an Error Code PFE 4002, then I get asked to select my cookie options and then it crashes.

I've uninstalled and reinstalled it, tried opening it in compatibility mode, uninstalled it and deleted the Cisco and Sky files from from my C: Users folder under AppData, I've pretty much tried everything on this community board and short of sacrificing a newborn child to the Sky Gods, I have no idea what to do. Can anyone advise of anything I may not have tried?

Re: SkyGo Crashing on Start-up - Windows 11

SamB08 — Fri, 06 Oct 2023 09:02:38 GMT

Is anyone able to help with this please? Anyone from the Sky team that's able to help at all? Calling doesn't work so this is pretty much my last hope of making it work!

Re: SkyGo Crashing on Start-up - Windows 11

Lisa-P1987 — Fri, 06 Oct 2023 09:57:35 GMT

Hi there SamB08, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SkyGo Crashing on Start-up - Windows 11

jkemsley — Sun, 22 Oct 2023 18:23:40 GMT

This doesn't help anyone...

Having exactly the same issues, and you seem to think that calling me and telling me the exact same "fixes" is going to help.

On a very rare occasion, SkyGo does open, but it's very very rare...and very very frustrating.

Why can't you just have an online viewer

Re: SkyGo Crashing on Start-up - Windows 11

Sad_sky_user — Thu, 21 Dec 2023 21:41:39 GMT

I have same issue when calling I got moved between 4 different support areas then even they gave up. Not great when the reason I wanted skygo on Windows is because Sky Q picture is frozen, on the plus side I have skygo in my phone which is great but not what I spend this much money for, for many, many years.

Re: SkyGo Crashing on Start-up - Windows 11

jkemsley — Wed, 03 Jan 2024 09:21:30 GMT

This happeened again over the weekend...after working fine the couple of weeks beforehand.

Same computer, same internet connection...

Re: SkyGo Crashing on Start-up - Windows 11

Anonymous — Fri, 02 Feb 2024 11:46:22 GMT

Hi, I'm having the same issues: error code 4002, opens up with black screen then closes. And, getting support for his nil 😡

Re: SkyGo Crashing on Start-up - Windows 11

caesarome — Fri, 02 Feb 2024 13:32:26 GMT

@Anonymous

I don't know if this will work:

Right-click on the Sky Go app and click on Compatibility.
Go to change settings for all users at bottom of pop-up.
Check the boxes "Run as administrator" AND the box beneath that says "Register this Program for Restart".
Click Apply.
This should take you to a screen where you have to sign into your Sky account.

Re: SkyGo Crashing on Start-up - Windows 11

jkemsley — Fri, 02 Feb 2024 13:37:03 GMT

It might work every now and then, but won't always work.

And it's definitely not a fix! Why can't they just have a web browser viewer like everyone else.

Re: SkyGo Crashing on Start-up - Windows 11

Daniel1619 — Sun, 04 Feb 2024 17:25:02 GMT

I'm having this issue and have been struggling with this for months with no results. Please can someone help me fix this? I have done all the suggestions including clearing out my Local and Roaming folders and uninstalled countless times.

Re: SkyGo Crashing on Start-up - Windows 11

Stockers75 — Mon, 12 Feb 2024 18:29:20 GMT

Anybody managed to sort this?

Having the same problem & tried what's been advised.

Re: SkyGo Crashing on Start-up - Windows 11

RJW1 — Fri, 23 Feb 2024 12:35:18 GMT

Please sort this SKY - will discontinue my subscription otherwise. It shouldnt be this hard!!!!

Re: SkyGo Crashing on Start-up - Windows 11

AnonPoster123 — Fri, 01 Mar 2024 09:36:31 GMT

My SkyGo on Win11 had been working fine for months, if not years, but now... I'm suffering from the 4002 error described (followed by the cookie choice then crash out). I had a previous error, uninstalled the app, reinstalled with the escalated privileges described and now it's this one.

Sky really need to get a handle on this and offer a proper fix - rather than some suggested sticking plaster remedies which don't reliably solve the problem.

Re: SkyGo Crashing on Start-up - Windows 11

jkemsley — Fri, 01 Mar 2024 10:01:53 GMT

Yep, it's ridiculous.

Genuinely contemplating cancelling, as it's near enough the only thing I use Sky for

Re: SkyGo Crashing on Start-up - Windows 11

We — Sun, 31 Mar 2024 12:39:04 GMT

I've got exactly this issue, I contacted sky support who put me thru to another team, who are sending me an engineer tomorrow. I have little confidence but will go through the motions. I pointed her to this thread but she wasn't interested.

Re: SkyGo Crashing on Start-up - Windows 11

We — Thu, 04 Apr 2024 06:40:54 GMT

Following on from my post, the sky engineer came out, a very nice guy called Tony. As expected, this wasn't an area the engineers are knowledgeable on. He was very helpful, there was nothing in their systems about this error and I showed them this thread and others. He contacted various departments and we tried many things with no success. He has promised us follow up calls but 3 days later we are yet to get a call. I've also had no contact from the community team.

Re: SkyGo Crashing on Start-up - Windows 11

nnugent06 — Wed, 24 Apr 2024 09:08:34 GMT

Hi There, I am also getting this code error. Zero help from sky on the phone who have said its a laptop issue.

Re: SkyGo Crashing on Start-up - Windows 11

andy1428 — Thu, 13 Jun 2024 17:32:21 GMT

I'm having the same issue these last several months after it previously working fine. It's definitely a software issue and I don't think any workaround is going to help until they patch the app accordingly. I find it frustrating as I am only watching sky on the app as via the internet due to having moved to a property where sky cannot be installed. I'm only part-way through the contract, so I'm effectively paying for sky without being able to use it except on my smartphone.

Re: SkyGo Crashing on Start-up - Windows 11

Kris2018 — Fri, 21 Jun 2024 19:18:16 GMT

ok for everyone who doesnt have very good knowledge with windows and errors with programs.

the first thing is to delete the program

and then delete the leftover files and folder C:\Users\pcname\AppData\Roaming and regedit

a program called ccleaner will do this when installed go too tools then registry then scan for issues and fix keep doing this maybe 2 or 3 times until theres no more issues then re download a new sky go app from sky website install and login worked for me and ccleaner is also safe i have used it for many years on and off

Re: SkyGo Crashing on Start-up - Windows 11

Andy.C.Clark — Thu, 27 Jun 2024 16:24:53 GMT

After having Sky Go working OK for a few months, it now crashes with PFE 4002. I see there is no solution in this forum. I tried the complete uninstall and also running it via the Windows 11 Task Manager which has worked before for me. I fail to understand how Sky could produce such an unreliable bit of software - this is maybe the third or fourth time Sky Go has failed. I usually give up on it, as there's never any decent solutions on here. Eventually I try again and it works - it really is a poor piece of software. My setup is Windows 11 with a decent broadband speed.