topic Re: Sky Go App stuck on checking for updates in Sky Go

Sky Go App stuck on checking for updates

DB2 — Fri, 29 Sep 2023 21:57:50 GMT

Why do I have to uninstall and restall skygo every time I use it? It gets stuck on checking for updates. I have enabled the SkyGo app in the firewall and there is no issue with my wifi. Thanks for your help.

If I uninstall it, empty my recycle bin and reinstall it, it works. But the next time I go to use the App it gets stuck on checking for updates again. I am using Windows 11.

Re: Sky Go App stuck on checking for updates

Lisa-P1987 — Sat, 30 Sep 2023 11:46:06 GMT

Hi there @DB2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go App stuck on checking for updates

Mr+Flibbles+86 — Mon, 02 Oct 2023 12:54:36 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Go App stuck on checking for updates

DB2 — Thu, 05 Oct 2023 20:34:32 GMT

THanks Lisa,

I would like to chat. I did not see an invitation but will set up a new chat. Thanks.

Re: Sky Go App stuck on checking for updates

caesarome — Thu, 05 Oct 2023 21:08:27 GMT

@DB2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go App stuck on checking for updates

Lisa-P1987 — Fri, 06 Oct 2023 09:31:55 GMT

Thanks for escalating this. We’ve sent @DB2 another invite to chat.

Re: Sky Go App stuck on checking for updates

Greenfingers001 — Sun, 08 Oct 2023 09:31:45 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Go App stuck on checking for updates

NAQ88 — Mon, 23 Oct 2023 13:50:30 GMT

I have the same issue on my laptop running Windows 10. Never gets beyond 'checking for updates' - just gets stuck.

I have tried reinstalling but the problem recurs within days.

just unusable.Re: Sky Go App stuck on checking for updates

stratfordman — Tue, 24 Oct 2023 16:18:38 GMT

Same with me-

Re: Sky Go App stuck on checking for updates

Artemis72 — Tue, 19 Dec 2023 21:03:52 GMT

I have a sky subscription, i have sky go, every single time i try and use it i get the 'checking for updates' message. I have started using sports streams as they are more reliable.

Re: Sky Go App stuck on checking for updates

doggity — Fri, 08 Mar 2024 16:34:28 GMT

i cannot believe this problem has not been dealt with. if you google "stuck on stuck on checking for updates" it is a widespread problem. but apart from uninstalling and reinstalling, or deleting the sky and sky go folders in the appdata roaming folder. no solution as yet. how come the designer of this app hasnt been told he needs to address this issue? how come a solution hasnt been found? strange.

Re: Sky Go App stuck on checking for updates

doggity — Sun, 10 Mar 2024 10:56:16 GMT

posted elsewhere but ive just found a solution for me. if i unplug the hdmi cable from my pc thats connected to a tv i get zero checking for update freezes.

Re: Sky Go App stuck on checking for updates

Nexus+6 — Sat, 30 Mar 2024 06:07:36 GMT

There are a few things going on here:

1) Instead of simply operating a web based, HTML streaming capability like EVERYONE else in the world does (BBC, Netflix, add anyone else to the list), Sky want to force you to use their app because they want total control.

2) Their app is, and always has been, a crock of doggy do. Totally unreliable (as you have discovered) and even when it does run, the picture is often terrible quality (illegal streams are better for pity' sake).

3) Sky are arrogan and, excessive profit making. Ergo, they don't give a monkeys what you aren't getting for your money.

Re: Sky Go App stuck on checking for updates

doggity — Mon, 01 Apr 2024 19:03:46 GMT

my hdmi cable removal fix no longer works. i get the checking for updates hang.

Re: Sky Go App stuck on checking for updates

DavP — Wed, 24 Apr 2024 09:10:18 GMT

I have had this 'checking for updates' issue multiple times but I have found a simple workaround that works for me everytime in windows 10. Immediately after starting the skygo app, I minimise it to the taskbar, then wait 60 ish seconds and then reopen it and it is always on the main sky menu screen. Not a perfect solution but saves the whole uninstall\reinstall debacle!

Re: Sky Go App stuck on checking for updates

J4ckski — Sat, 27 Jul 2024 15:31:27 GMT

Saldly this issue of the app getting stuck on the update pages is still present in July 2024.

Happily thouigh I have a workaround and all you have to do is temporarily disconnect from your internet (so just turn off wifi in most cases) then launch the skygo app. Once the app has opened and got to the home screen then reconnect to the internet and wait a few seconds. not ideal but it works.

you are welcome 🙂

Re: Sky Go App stuck on checking for updates

Nexus+6 — Sun, 28 Jul 2024 07:25:20 GMT

Thanks.

Of course, if Sky weren't such a bunch of {insert whatever expletive floats your boat} and simply used an HTML streaming service like the rest of the world, this wouldn't be an issue.