topic Re: Sky Go Error 10 or 3-22 in Sky Go

Sky Go Error 10 or 3-22

Westy158 — Thu, 21 Mar 2024 10:52:54 GMT

Unknown error code 10 when I try and watch sky go. On two devices

Moderator note: subject of thread updated to better reflect the conversation

Error code: 10

Rfews — Thu, 21 Mar 2024 07:37:18 GMT

Hello, I keep getting an error when trying to watch something in the Sky Go app. It's says An unknown error has occurred. Error code:10. (-35651578). Any help will be appreciated.

Sky Go - error code 10

Adam_2711 — Thu, 21 Mar 2024 10:55:13 GMT

tablet was fine testerday, however today i get error code 10 [-35651578] ?

Re: Unknown error code

JulOse — Thu, 21 Mar 2024 09:10:47 GMT

I am receiving error code 10 on my ipad.

My ipad is the latest version and I have uninstalled and re-installed the Sky go app and it is still not working.

Could it be that my ipad is too old or is it an issue with Sky go?

Re: Unknown error code

Tom2sharp — Thu, 21 Mar 2024 09:20:18 GMT

Exactly same thing happening to me this morning.

Logged in, pressed play, receive Error Code 10. On two devices, as well.

Worked fine last night, not changed anything, no updates, using same devices (iPad & Pro), network connections all good.

Uninstalled & reinstalled, reset router etc... Nothing helped, still won't play and receiving Error Code 10, on both devices.

Sounds like it might be a problem Sky's end. Here's hoping more replies helps bump it. Good luck!

Sky go. Error 10 on iPad

DaveMoore — Thu, 21 Mar 2024 09:27:16 GMT

I can get Sky Go on my iPhone, but I cannot get it on my iPad Pro. When I try and select a program it comes up with error 10

I have removed up and reinstalled. I have rebooted iPad,

any ideas

help

Re: I'm trying to watch Sky Go on my tablet. im getting error codes

Cormacmcccarthy — Thu, 21 Mar 2024 09:47:32 GMT

I've got the same.. Samsung tablet. Latest version of Android available. I've uninstalled and rebooted multiple times. Same error. Only started today.

Re: Unknown error code

Tim+Spencer — Thu, 21 Mar 2024 09:59:02 GMT

Me too,

works OK on iPhone, doesn't work on PC or iPad

Re: I'm trying to watch Sky Go on my tablet. im getting error codes

Geordy999 — Thu, 21 Mar 2024 10:05:13 GMT

Same on IPhone 12, everything up to date re installed app no ip relay no vpn, works on iPad and MacBook???

Re: Unknown error code

DaveMoore — Thu, 21 Mar 2024 10:32:29 GMT

I am having the same problem it is just started come on sky get it sorted

Ipad update 16.7.6 and sky go

MCLBH — Thu, 21 Mar 2024 10:32:50 GMT

I updated my iPad 16.7.6. I now cannot get into Sky Go. I get an error message . Please check that you're subscribed to this channel......etc. Error code 50-2.
I checked with the sky bot and did what it asked... switched off sky and broadband and reset. I uninstalled the Sky Go app snd reinstalled. Now I get an error code 10 an unknown error occurred.
Thank you for any help.

Re: I'm trying to watch Sky Go on my tablet. im getting error codes

Becks0805 — Thu, 21 Mar 2024 10:35:04 GMT

Im the same too. Also will not connect to my Sky Q box either.

Re: Unknown error code

Tom2sharp — Thu, 21 Mar 2024 10:38:32 GMT

@Tim+Spencer Maybe that suggests it's an issue trying to watch over Wi-Fi networks, if it's working fine with the mobile network on your iPhone.

Hoping it's Sky's problem & they fix it soon.

Re: Unknown error code

BlueBoyGA — Thu, 21 Mar 2024 10:51:21 GMT

Same! Been four hours faffing. Wish I'd come on here first now. Sort it sky!

Re: Unknown error code

KevNewMedia — Thu, 21 Mar 2024 10:51:39 GMT

Hi Everyone

Thank you for bringing this problem to our attention.

Our support teams are investigating the problem and hope to have the problem fixed as soon as possible.

Re: Unknown error code

Tom2sharp — Thu, 21 Mar 2024 10:57:31 GMT

Thanks Kev,

If @Tim+Spencer can watch on his iPhone but not pc/iPad then maybe it's an issue on Wi-Fi networks, if that helps. I'm guessing Error Code 10 is pretty general.

Re: Unknown error code

Tom2sharp — Thu, 21 Mar 2024 10:58:23 GMT

Thanks @KevNewMedia,

If @Tim+Spencer can watch on his iPhone but not pc/iPad then maybe it's an issue on Wi-Fi networks, if that helps. I'm guessing Error Code 10 is pretty general.

Re: Sky Go Error 10 or 3-22

Donald08 — Thu, 21 Mar 2024 11:08:54 GMT

Same here. Tried delete, reinstall and restarts. Suspect SKY problem.

Re: Unknown error code

Blackie1892 — Thu, 21 Mar 2024 11:12:41 GMT

Error 10 problem the same for me oh and my downloads have disappeared too!! Yet another Sky problem.

Re: Sky Go Error 10 or 3-22

Kerkura — Thu, 21 Mar 2024 11:15:27 GMT

Sky Go error code 3-22 in my Pixel7a but ok on Samsung A7 Tablet. Was ok yesterday.