topic Re: Skygo extra in Sky Go

Skygo extra

D+Wheeler — Wed, 20 Mar 2024 16:22:23 GMT

I still have a Sky+HD Box and was wondering whether this is the reason for me now not being able to use the SkyGoExtra app for viewing on my phone etc. Up until 3 weeks ago it was fine. Are they linked in any way?

I have done all the obvious things like uninstalling, clearing cache, etc.

I borrowed my friend's log in details and these worked fine proving to me that there is nothing wrong with my device.

Re: Skygo extra

caesarome — Wed, 20 Mar 2024 16:35:01 GMT

@D+Wheeler wrote:

I still have a Sky+HD Box and was wondering whether this is the reason for me now not being able to use the SkyGoExtra app for viewing on my phone etc. Up until 3 weeks ago it was fine. Are they linked in any way?

Have you made any changes like cancel Multiscreen ?

Re: Skygo extra

D+Wheeler — Wed, 20 Mar 2024 16:51:02 GMT

No nothing has changed at all other than in January I cancelled the Kids and added Films when I renewed my contract. It worked up to about 3 weeks ago. I just wondered whether Sky has removed the compatibility with the Go app and the +HD box like they have messed with the Sky+ app.

Re: Skygo extra

caesarome — Wed, 20 Mar 2024 17:04:20 GMT

@D+Wheeler wrote:

I just wondered whether Sky has removed the compatibility with the Go app and the +HD box like they have messed with the Sky+ app.

No they haven't as I have a Sky+ box and still have Sky Go Extra on my account.

What is now happening with your devices ?

Re: Skygo extra

D+Wheeler — Wed, 20 Mar 2024 17:29:20 GMT

On my laptop it says error code 1413 and on my phone it says that there is a technical issue, ring customer services. I am awaiting a reply from sky customer services but not holding my breath as it is now 14 days.

Thanks for taking the trouble to reply and also dismissing my theory.

Re: Skygo extra

caesarome — Wed, 20 Mar 2024 19:45:47 GMT

@D+Wheeler

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Skygo extra

Greenfingers001 — Thu, 21 Mar 2024 09:40:35 GMT

Thanks for escalating this. We’ve sent @D+Wheeler an invite to chat.