topic Re: Sky Go app on Xbox Series S in Sky Go

Sky Go app on Xbox Series S

thefuzz1121 — Mon, 04 Mar 2024 22:13:42 GMT

I'm using the Sky Go on my Xbox Series S and it has become unusable over the past few days; the app starts up ok but as soon as I navigate on to any menu, it flicks back to the Sky logo and everything seizes up.

I have deleted and reinstalled the app as well reset the console, but the problem remains.

Any ideas? This is very annoying! 😡

Re: Sky Go app on Xbox Series S

thefuzz1121 — Wed, 06 Mar 2024 22:11:16 GMT

Anyone able to help or have a simalr problem?

I spoke to someone in Sky techncal support and I was told something about a coming update (sounded a bit vague but I'll take their word for it).

Re: Sky Go app on Xbox Series S

thefuzz1121 — Thu, 07 Mar 2024 12:42:26 GMT

Anyone at all? 😂

If the problem persists, as I suspect that it will, am I entitled to some kind of refund?

Re: Sky Go app on Xbox Series S

Exiled-in-HH — Sat, 09 Mar 2024 17:01:44 GMT

What are you subscribed to?

Re: Sky Go app on Xbox Series S

thefuzz1121 — Sat, 09 Mar 2024 17:36:53 GMT

Sky Go Extra, mate.

Re: Sky Go app on Xbox Series S

TimmyBGood — Sat, 09 Mar 2024 17:43:42 GMT

@thefuzz1121 wrote:

am I entitled to some kind of refund?

Possibly if Go Extra actually appears as a separately billed item on your account: for most Sky subscribers it's 'free' and so not refundable.

Re: Sky Go app on Xbox Series S

Exiled-in-HH — Mon, 11 Mar 2024 10:46:25 GMT

@thefuzz1121 how much are you paying for Sky Go Extra? .... mate!

Re: Sky Go app on Xbox Series S

thefuzz1121 — Mon, 11 Mar 2024 11:35:04 GMT

@Exiled-in-HH seems to be free after a discount is applied.

Even so, it's very annoying to be honest.

Re: Sky Go app on Xbox Series S

thefuzz1121 — Wed, 13 Mar 2024 19:38:30 GMT

I'm still having the same issue.

Anyone else having this problem? I'm tempted to think that it's hardware fault with my console, but every other app or game is working perfectly.

Are there any Sky staff on these forums that could contact me?

Re: Sky Go app on Xbox Series S

thefuzz1121 — Wed, 20 Mar 2024 10:30:44 GMT

Can a super user please put me in touch with a SKY representative?

The app still won't work correctly on my Xbox and SKY themselves still haven't contatced me after my phone call last week.