topic Re: Sky Go issue on IOS. in Sky Go

Sky Go issue on IOS.

ClareandAndy — Thu, 14 Mar 2024 21:58:10 GMT

A month after Sky told me there was a national issue affecting iOS users and things have not changed. Sky told me that the issue was with the app developers and that there was nothing more I could do (done all the suggested troubleshooting actions many times.) I was told to try sky go each day. Wasting my time. Is it just me or are we paying more and more for less?
Come on Sky. I've been a full package customer for 25 years!

Re: Sky Go issue on IOS.

caesarome — Thu, 14 Mar 2024 22:01:40 GMT

What is happening with the app when you go to use it as I have two IOS devices and ot works perfectly for me on both of them.

Re: Sky Go issue on IOS.

ClareandAndy — Sun, 17 Mar 2024 13:01:51 GMT

After I enter my log in details I get a message stating that due to a technical issue I cannot watch this channel, please try again later. I'm told by sky that the issue is only affecting some iOS users. I have a couple of friends with the same issue.

Re: Sky Go issue on IOS.

caesarome — Sun, 17 Mar 2024 13:04:00 GMT

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services