topic Re: Can’t use Sky Go on PS5 in Sky Go

Can’t use Sky Go on PS5

agray23 — Sun, 10 Mar 2024 19:07:19 GMT

Was previously using Sky Go on my PS5 for years until a change of contract meant we were no longer eligible for the Sky Go Extra subscription - which we found out the hard way after we were booted out of the PS5 app.

One phone call later and it was added back onto our bill. This was back in January, we've now paid for 2 months of it and it still doesn't work? Correct username and password... most up-to-date version of the app... just keeps presenting us with the "You can't use Sky Go on this device yet, please upgrade" error. But I've logged into our account and can see the £5 charge for Sky Go Extra in our bill.

Any idea how to make it work? Currently paying £5/month for absolutely nothing!

Re: Can’t use Sky Go on PS5

caesarome — Sun, 10 Mar 2024 19:26:49 GMT

What TV service do you have, Sky Q or Sky Glass/Stream ?

Re: Can’t use Sky Go on PS5

agray23 — Sun, 10 Mar 2024 21:16:08 GMT

We have a Sky Q box, which is working just fine.

Re: Can’t use Sky Go on PS5

caesarome — Sun, 10 Mar 2024 21:38:32 GMT

@agray23

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Can’t use Sky Go on PS5

Mr+Flibbles+86 — Mon, 11 Mar 2024 08:22:32 GMT

Hi there @agray23, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can’t use Sky Go on PS5

agray23 — Fri, 15 Mar 2024 15:58:22 GMT

Hi there, I received the chat bubble but never had any message in it. It's been a few days now and the chat bubble is gone. Is there any chance you could escalate this again please?

Re: Can’t use Sky Go on PS5

caesarome — Fri, 15 Mar 2024 16:30:13 GMT

@agray23

I have alerted the messaging team again for you.

I think the key thing here is you need to type something in it to start the conversation.

Re: Can’t use Sky Go on PS5

Lisa-P1987 — Sat, 16 Mar 2024 09:00:23 GMT

Thanks for escalating this. We’ve sent @agray23 another invite to chat.