topic Re: Sky Go error 1310 in Sky Go

Sky Go error 1310

Geekdad — Thu, 14 Mar 2024 11:09:28 GMT

Recently signed up to Sky again after being away for a couple of months. Most of Sky Go works for me fine, but when I try watch a film on demand I get an error 1310 saying I don't have the right subscription. I have Sky Cinema and the UHD pack. Any ideas what is going wrong please?

Re: Sky Go error 1310

caesarome — Thu, 14 Mar 2024 11:53:00 GMT

@Geekdad

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky Go error 1310

Lisa-P1987 — Thu, 14 Mar 2024 12:00:46 GMT

Thanks for escalating this. We’ve sent @Geekdad an invite to chat.