topic Re: External display output is blocked in Sky Go

External display output is blocked

John+corless — Wed, 13 Mar 2024 18:42:29 GMT

External display output is blocked

Re: External display output is blocked

daveNOS — Wed, 13 Mar 2024 18:49:35 GMT

@John+corless wrote:
External display output is blocked

@John+corless That doesnt give anyone here much to go on, where are you seeing that message?

Re: External display output is blocked

John+corless — Wed, 13 Mar 2024 19:05:20 GMT

Hi sorry its on my mobile phone tried reinstalling it several times . It worked OK till recently. I have changed my phone to a Samsung s10 recently

Re: External display output is blocked

caesarome — Wed, 13 Mar 2024 19:23:22 GMT

Are you using the Sky Go app, if not what app are you using ?

Re: External display output is blocked

John+corless — Wed, 13 Mar 2024 20:02:11 GMT

Yes skygo app deleted and reinstalled several times

Re: External display output is blocked

caesarome — Wed, 13 Mar 2024 20:10:59 GMT

Have you got your mobile connected to an external device, if not and the message has only just started have you recently installed any new apps on your phone that could be causing this ?

Re: External display output is blocked

Annie+UK — Wed, 13 Mar 2024 20:09:52 GMT

This is normal for Sky Go on a mobile device, Sky only want the devices own screen to be used for output

If you are using the devices screen only then you might want to report this to apps@sky.uk