topic Re: Sky Go not reflecting subscription in Sky Go

Sky Go not reflecting subscription

EIDW — Sun, 03 Mar 2024 18:57:03 GMT

Recently signed up to Sky Stream including Sky Ultimate Tv with Netflix in Ireland. Activated and working fine on tv via the puck but when I attempt to watch or download items included in my subscription on Sky Go I get "Sorry, something went wrong. To watch this content, please upgrade your subscription. Head to the TV tab in the MySky app to review your account or visit sky.com/hub/tv". - Account/subscription details are correct on MySky

Re: Sky Go not reflecting subscription

caesarome — Sun, 03 Mar 2024 19:28:13 GMT

So you can't watch any live TV via the Sky Go app ?

What device is the app installed on ?

Re: Sky Go not reflecting subscription

EIDW — Sun, 03 Mar 2024 20:42:49 GMT

Thanks for the reply. I have tried on both iPad and iPhone. iOS17. Sky News works but that's about it. Like I said, everything works fine via the puck. Strange.

Re: Sky Go not reflecting subscription

caesarome — Sun, 03 Mar 2024 21:47:11 GMT

@EIDW

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Sky Go not reflecting subscription

Addie15 — Mon, 04 Mar 2024 08:51:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to @EIDW.

Re: Sky Go not reflecting subscription

EIDW — Mon, 04 Mar 2024 18:14:24 GMT

Left an extensive message in the chat bubble at 10:08 this morning. Still no response or acknowledgement by 18:15 this evening. Is this normal?

Re: Sky Go not reflecting subscription

EIDW — Tue, 05 Mar 2024 14:48:49 GMT

Still no reply in my chat bubble @Addie15 ?

Re: Sky Go not reflecting subscription

EIDW — Tue, 05 Mar 2024 22:36:25 GMT

@caesarome the chat bubble opened, I left an extensive message which was 'delivered'. No reply or acknowledgment from Sky over two days since apart from the message from @Addie15 above in this thread. Now the chat bubble has disappeared so I'm back to square one. Any suggestions? Just go through the hassle of calling Sky?

Re: Sky Go not reflecting subscription

caesarome — Wed, 06 Mar 2024 05:47:34 GMT

@EIDW

I have alerted the chat team again for you.

Re: Sky Go not reflecting subscription

Addie15 — Wed, 06 Mar 2024 08:21:37 GMT

Hi there! Thank you for escalating this. We have sent an invite to @EIDW.