topic Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you. in Sky Go

I keep getting code 1304 and code 1504 messages. Please help. Thank you.

STM — Wed, 28 Feb 2024 14:48:07 GMT

I have recently installed Sky Go on my laptop. Windows 11. When I try to play anything in Sky Arts, I get a code 1304 error message. When I try to download anything, I get a code 1504 error. Have not been able to view anything so far. Please help. Thanks. Steve

Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

caesarome — Wed, 28 Feb 2024 16:39:30 GMT

@STM

Do you have a TV subscription from Sky ?

If you do try signing out of the app and then back into it.

Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

STM — Wed, 28 Feb 2024 16:43:01 GMT

Thanks. I don't have a subscription. Would just like to watch the free view parts of Sky, particularly Sky Arts? @caesarome

Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

caesarome — Wed, 28 Feb 2024 16:47:48 GMT

As a non Sky TV customer I don't believe you can get access to the app, even for the free to air channels.

Re: I keep getting code 1304 and code 1504 messages. Please help. Thank you.

STM — Wed, 28 Feb 2024 17:04:52 GMT

OK. Thanks again.