topic Re: Sky go keeps asking to upgrade package in Sky Go

Sky go keeps asking to upgrade package

LifeOfKenneth — Fri, 23 Feb 2024 08:45:41 GMT

Hi i recently toke out a new sky Q package with sky go extra and my install date is 14th of next month but got told i can use sky go till then but when i try it on my pc or phone it says i need to upgrade ky package im only trying to watch channel 4. Also when i try to check my packages on the website or kysky app it keeps asking me to phone up.

Re: Sky go keeps asking to upgrade package

caesarome — Fri, 23 Feb 2024 10:25:05 GMT

To confirm your Sky Q box has not been installed yet ?

Re: Sky go keeps asking to upgrade package

LifeOfKenneth — Fri, 23 Feb 2024 12:00:59 GMT

No notnuntill the 14th of next month

Re: Sky go keeps asking to upgrade package

caesarome — Fri, 23 Feb 2024 13:22:27 GMT

@LifeOfKenneth

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky go keeps asking to upgrade package

Lisa-P1987 — Fri, 23 Feb 2024 13:26:24 GMT

Thanks for escalating this. We’ve sent LifeOfKenneth an invite to chat.

Re: Sky go keeps asking to upgrade package

Greenfingers001 — Sun, 25 Feb 2024 13:38:15 GMT

We are still looking to help you @LifeOfKenneth . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky go keeps asking to upgrade package

LifeOfKenneth — Sun, 25 Feb 2024 14:08:51 GMT

Hi sorry for the kate reply. I did soeak to sky on friday and they said to wait 24 hours and if sky go still dobt work i need to go on another chat with them