topic Re: Sky go Xbox series x not working in Sky Go

Sky go Xbox series x not working

Slartibartfars1 — Mon, 19 Feb 2024 16:18:47 GMT

Sky go on Xbox series x not working. Yes it was previously working and yes I have sky multi room etc and sky extra subscription and yes it works on every other device. And yes I have deleted app and reinstalled it and reset channel Nicole nothing works. Any other help would be greatly appreciated and no I don't use a von and rest router

Re: Sky go Xbox series x not working

caesarome — Mon, 19 Feb 2024 16:20:34 GMT

When you say it isn't working what is happening, do you see an error message ?

Re: Sky go Xbox series x not working

Slartibartfars1 — Mon, 19 Feb 2024 16:25:57 GMT

It's say I don't have sky go extra or multi room even when I do

Re: Sky go Xbox series x not working

caesarome — Mon, 19 Feb 2024 16:52:03 GMT

@Slartibartfars1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky go Xbox series x not working

Lisa-P1987 — Mon, 19 Feb 2024 16:52:46 GMT

vThanks for escalating this. We’ve sent @Slartibartfars1 an invite to chat.