topic Re: Remote record on sky q in Sky Go

Remote record on sky q

ggunning — Fri, 03 Nov 2023 11:05:16 GMT

Hi,

I was a sky customer years ago and I remember at the time I could use my phone when in the office for example to setup a recording on my Sky + box. This was great.

I am now back with Sky and have Sky Q, but I can't see this functionality. In the Sky Go app I can see the TV Guide but there is no option to select record.

Am I missing something?

Thanks!

Re: Remote record on sky q

best+of+the+best — Fri, 03 Nov 2023 11:43:52 GMT

@ggunning wrote:
Hi,
I was a sky customer years ago and I remember at the time I could use my phone when in the office for example to setup a recording on my Sky + box. This was great.

I am now back with Sky and have Sky Q, but I can't see this functionality. In the Sky Go app I can see the TV Guide but there is no option to select record.

Am I missing something?

Thanks!

Hi @ggunning you need to select a programme from the tv guide to see the record option

Re: Remote record on sky q

ggunning — Fri, 03 Nov 2023 12:03:36 GMT

Thanks for the reply, I tried that but I have no options when I select the program I want to record. see screenshot for example

Re: Remote record on sky q

caesarome — Fri, 03 Nov 2023 13:55:53 GMT

@ggunning

It might be worth reporting this to the apps team via this email address- apps@sky.uk

Re: Remote record on sky q

Gezza — Mon, 12 Feb 2024 21:00:55 GMT

I've tried on a number of occasions to remotely set up a program to record. The app seems to indicate a red R to show it is recording, but get home to find it hasn't recorded, what am I doing wrong!!

Re: Remote record on sky q

caesarome — Mon, 12 Feb 2024 22:38:11 GMT

@Gezza

Is it a Sky Q box you have, and did you previously have a Sky+ one ?

Re: Remote record on sky q

Gezza — Tue, 13 Feb 2024 13:09:40 GMT

Hi it's a sky Q box, I wish in some ways I hadn't changed over to these flakey mini boxes/sky q box as I am always having to reset on a weekly basis. With sky+ boxes the remote recordings always worked. I tried again last night using different techniques and while the app seems show the program is set recoding, it's not! Must be a setting I am missing.

Re: Remote record on sky q

caesarome — Tue, 13 Feb 2024 13:30:02 GMT

@Gezza

When you had your Sky Q box installed were you sent a new viewing card as I am wondering if the requests are going to the one you had with your Sky+ box ?

Re: Remote record on sky q

Gezza — Tue, 13 Feb 2024 13:34:17 GMT

Can't be 100% certain but surely new box new viewing card. I have not raised a complaint with Sky. Thanks.

Re: Remote record on sky q

caesarome — Tue, 13 Feb 2024 13:59:00 GMT

@Gezza

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Remote record on sky q

Lisa-P1987 — Tue, 13 Feb 2024 14:09:13 GMT

Thanks for escalating this. We’ve sent @Gezza an invite to chat.

Re: Remote record on sky q

Gezza — Tue, 13 Feb 2024 17:09:11 GMT

Sorry I am completely lost as what chat response I should do next?

Re: Remote record on sky q

MarkGoldsmith — Tue, 13 Feb 2024 17:11:47 GMT

@Gezza The chat will be through a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

This link explains how the chat works: "https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

Re: Remote record on sky q

caesarome — Tue, 13 Feb 2024 17:16:58 GMT

@Gezza wrote:

Sorry I am completely lost as what chat response I should do next?

You should see the chat bubble at the bottom of this page so select it and then at the very bottom start typing in it for help.

Re: Remote record on sky q

Addie15 — Fri, 16 Feb 2024 09:32:24 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.