topic I can view Sky Go recordings on iPad but not iPhone - it makes no sense in Sky Go

I can view Sky Go recordings on iPad but not iPhone - it makes no sense

EmmaCartwright — Sun, 11 Feb 2024 20:37:24 GMT

I have Sky Go and multi user option. My Sky Go recordings are fine on my tablet and on my husband's iPhone. On my iPhone it will not connect to the Sky Q box and so I cannot view any recordings in Sky Go on my iPhone. I am on the same network, there is nothing wrong with viewing recordings on the tv or other devices, only mine.

Re: I can view Sky Go recordings on iPad but not iPhone - it makes no sense

oldfella — Sun, 11 Feb 2024 20:40:45 GMT

@EmmaCartwright wrote:

I have Sky Go and multi user option. My Sky Go recordings are fine on my tablet and on my husband's iPhone. On my iPhone it will not connect to the Sky Q box and so I cannot view any recordings in Sky Go on my iPhone. I am on the same network, there is nothing wrong with viewing recordings on the tv or other devices, only mine.

Hi @EmmaCartwright

Assume your iPhone is one of your registered devices?

https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go

Re: I can view Sky Go recordings on iPad but not iPhone - it makes no sense

caesarome — Sun, 11 Feb 2024 22:11:05 GMT

@EmmaCartwright

If you close down the Sky Go app on your iphone and go to Settings > Local Network is this set to on, if it isn't then try turning it on then check again to see if the app will find your Sky Q box.