topic Re: Not able to watch sky sports online in Sky Go

Re: Not able to watch sky sports online

t1aoak — Sun, 11 Feb 2024 16:46:49 GMT

I'm having this issue now. My Details don't show any Sky ID linked to my account, but when I click the link to add one, it just brings me to: https://www.sky.com/ie

The Sky Go app gives me an error code 1410

Re: Not able to watch sky sports online

caesarome — Sun, 11 Feb 2024 16:57:55 GMT

@t1aoak

Are you new to Sky or a returning customer ?

Have you setup a Sky ID to login to the app with ?

Re: Not able to watch sky sports online

t1aoak — Sun, 11 Feb 2024 17:00:30 GMT

I'm a returning customer. I logged into the app with the same login details as my login on the Sky website. There is no option to unlink a previous account but when I go to see my products, it says my account is closed

Re: Not able to watch sky sports online

caesarome — Sun, 11 Feb 2024 17:30:34 GMT

As you left Sky and then returned after being away for a year or more then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Not able to watch sky sports online

t1aoak1 — Sun, 11 Feb 2024 19:36:20 GMT

This worked for me! Thanks for your help!

It's a shame Sky's customer support is non-existent and their system is this awful. No way of chatting directly to a person directly on their site!?!

Re: Not able to watch sky sports online

Martinskyuser — Mon, 12 Feb 2024 11:42:29 GMT

I can't watch Sky Sports online today, it's was fine a few days ago when I last used it.

Re: Not able to watch sky sports online

Martinskyuser — Mon, 12 Feb 2024 11:44:23 GMT

... And yes, I've signed out and signed in again, as I always have to do anyway - but it's still telling me to sign in and out

Re: Not able to watch sky sports online

caesarome — Mon, 12 Feb 2024 11:49:57 GMT

After signing out try deleting all your Sky cookies before signing back in again.