https://helpforum.sky.com/t5/Sky-Go/Error-code/m-p/4555635#M132678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3967064">@CathyK1</a>&nbsp;</P> <P>First thing to try is to go to the settings on the app and turn off the connection to the Sky Q box, if this hasn't fixed it then try a complete uninstall:</P> <P>&nbsp;</P> <P>Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:</P> <P><BR />Sky<BR />Sky Go</P> <P><BR />And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.<BR />Empty your recycle bin.</P> <P>Reboot your PC and then download and install the Sky Go app again.</P> Tue, 06 Feb 2024 10:11:29 GMT caesarome 2024-02-06T10:11:29Z https://helpforum.sky.com/t5/Sky-Go/Error-code/m-p/4555627#M132677 <P>Hi, I have an error code: PFE 9027-IH and I don't know what itmeans</P> Tue, 06 Feb 2024 09:58:28 GMT https://helpforum.sky.com/t5/Sky-Go/Error-code/m-p/4555627#M132677 CathyK1 2024-02-06T09:58:28Z https://helpforum.sky.com/t5/Sky-Go/Error-code/m-p/4555635#M132678 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3967064">@CathyK1</a>&nbsp;</P> <P>First thing to try is to go to the settings on the app and turn off the connection to the Sky Q box, if this hasn't fixed it then try a complete uninstall:</P> <P>&nbsp;</P> <P>Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:</P> <P><BR />Sky<BR />Sky Go</P> <P><BR />And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.<BR />Empty your recycle bin.</P> <P>Reboot your PC and then download and install the Sky Go app again.</P> Tue, 06 Feb 2024 10:11:29 GMT https://helpforum.sky.com/t5/Sky-Go/Error-code/m-p/4555635#M132678 caesarome 2024-02-06T10:11:29Z