topic Re: Sky Go Macbook desktop - error 001 in Sky Go

Sky Go Macbook desktop - error 001

rupeshpatel — Tue, 30 Jan 2024 12:15:48 GMT

I have redownloaded, uninstalled and rebooted my mac several times. I have done everything to get rid of error 001 on the Sky Go App and this has not worked.

I have also done the below steps several times with no success

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

Any help would be greatly appreciated

Re: Sky Go Macbook desktop - error 001

caesarome — Tue, 30 Jan 2024 13:30:17 GMT

@rupeshpatel

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky Go Macbook desktop - error 001

Greenfingers001 — Tue, 30 Jan 2024 13:44:07 GMT

Thanks for escalating this. We’ve sent @rupeshpatel an invite to chat.

Re: Sky Go Macbook desktop - error 001

Lisa-P1987 — Thu, 01 Feb 2024 14:41:09 GMT

We are still looking to help you @rupeshpatel . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Go Macbook desktop - error 001

GTURK — Fri, 29 Mar 2024 14:17:10 GMT

I have the exact same problem. I have done everything the same as the person in the original post and no matter what I try the Sky Go desktop app on my macbook pro will not work.

It just says "We're having problems connecting you. Please try again (001)."

Please help!

Re: Sky Go Macbook desktop - error 001

CJMHCAROLE — Fri, 29 Mar 2024 15:39:46 GMT

I'm getting the same probllem. New macbook pro.

Re: Sky Go Macbook desktop - error 001

John5555 — Mon, 03 Jun 2024 19:22:49 GMT

Hi I'm having the same problem with a new macbook. Seems to be a clear error in the system. Is there anyone from Sky who can explain why this is happening?

Re: Sky Go Macbook desktop - error 001

MRD58 — Sun, 07 Jul 2024 20:11:03 GMT

Hiya,

I'm having the same issue as well on a brand new Macbook Air M3. Help please!

I've followed all the steps multiple times and restarted computer, deleted all files, no joy.

Re: Sky Go Macbook desktop - error 001

MRD58 — Sat, 13 Jul 2024 11:58:16 GMT

@Lisa-P1987 @Greenfingers001 I'm still having the same issue, can someone from sky help?!

Re: Sky Go Macbook desktop - error 001

Sassychick — Sun, 28 Jul 2024 12:34:09 GMT

Also having the same issue (Macbook Pro M3). Have installed, deleted, restarted and re-installed and still no joy. Very frustrating.

Re: Sky Go Macbook desktop - error 001

Perlins — Fri, 17 Jan 2025 20:14:25 GMT

Hi, I am currently having this issue, any help would be appreciated. New Macbook Pro M4 pro