topic Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels in Sky Go

Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Mon, 29 Jan 2024 14:11:01 GMT

Channels 103-105 in the Sky Go app should be the HD versions of ITV1, C4 and C5, but they are the SD versions.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

caesarome — Mon, 29 Jan 2024 16:43:34 GMT

The same with ITV 2 at 118, via Sky Go it is the SD version while online the channel doesn't appear at all. But at least, finally we have the BBC HD versions in the correct place.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Mon, 29 Jan 2024 18:58:34 GMT

Yes I see that now. It feels quite random because ITV3 and 4 are on 119 and 120, but they are the HD versions, but as you say ITV2 on 118 is SD.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

Chloe-W22 — Tue, 30 Jan 2024 16:16:58 GMT

Hey @swainsy ,

Thanks for the post and your involvement on the other BBC HD thread. I checked with the team and can confirm these channels do not Smart Swap with HD versions (where HD channels are at the top of the TV guide if you have HD subscription) on Sky Go. This may be something we look at in the future but for right now these channels are showing as expected.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Tue, 30 Jan 2024 16:26:49 GMT

Hi @Chloe-W22, thanks for your response.

I hear what you're saying, but it makes no sense from a customer-facing standpoint for not only 103-105 not to mirror the TV EPG and show their HD counterparts, but also, as someone else has pointed out 118 is ITV2 SD yet 119 & 120 are ITV3 and 4 HD, respectively.

That may be something that the team you spoke with think is showing 'as expected', but to me, it's just incorrect.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

AJH — Wed, 31 Jan 2024 15:09:43 GMT

@swainsy, for me for Sky Go on iPhone and iPad 103 to 105 are HD channels.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

AJH — Wed, 31 Jan 2024 15:12:23 GMT

Sorry, forgot to add, ITV2 HD is also available at 118 on iPhone and iPad (at least for me).

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Wed, 31 Jan 2024 16:52:13 GMT

Do you have multi-screen @AJH ?

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

AJH — Wed, 31 Jan 2024 16:55:13 GMT

@swainsy, yes, I do have Multi-Screen, and I do recall this came up before.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

AJH — Wed, 31 Jan 2024 16:57:11 GMT

I guess what I'm missing is why you need to have Multi-Screen to display the channels and send requests to the Sky Box? The two should not be linked in any way as far as I can see.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Wed, 31 Jan 2024 17:01:57 GMT

I'm not entirely sure, but I don't have multi-screen and all those channels are SD for me. I think it's because when you have multi-screen and you're connected to the same WiFi as your box the channels appear differently on Sky Go. That's only from info I've gathered from people on here, though.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Wed, 31 Jan 2024 17:05:35 GMT

I don't accept the answer that that's just the way it is, it just makes for a poor user experience and the trouble with that is that I wouldn't be surprised if most people don't even notice and just accidentally record stuff in SD.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

AJH — Wed, 31 Jan 2024 17:06:30 GMT

@swainsy, You said:

I think it's because when you have multi-screen and you're connected to the same WiFi as your box the channels appear differently on Sky Go

Same WiFi doesn't seem to be required (anymore).

I can see all of the HD channels whether I am on WiFi or Cellular.

Still need Sky to elaborate why Multi-Screen is needed. @Chloe-W22 , any comment please?

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

Richardr1 — Wed, 31 Jan 2024 17:16:16 GMT

Re "118 is ITV2 SD yet 119 & 120 are ITV3 and 4 HD" - ITV3 and ITV4 SD have been closed by ITV, so there are no swops required. ITV2 still has an SD version - hence the difference in behaviour [I'm not saying it is right 🙄 ].

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Wed, 31 Jan 2024 17:45:24 GMT

I think that may be it @Richardr1: if a channel doesn't have an SD equivalent then it automatically goes to the top of the guide. It still doesn't explain why @AJH sees those channels as HD, though.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Wed, 14 Feb 2024 09:24:05 GMT

Do you think Sky are going to fix this issue?

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

AJH — Wed, 14 Feb 2024 10:42:33 GMT

I still can't get my head around this.

For me all the HD channels are where I expect to find them on 103-105 as well as BBC1 & 2 on 101/102 respectively.

Various comments in this or the original thread commented on Multi-Screen and HD.

@Chloe-W22 stated that HD isn't necessary. I don't know if Multi-Screen is necessary, but I do have this.

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

swainsy — Wed, 14 Feb 2024 10:48:31 GMT

Thanks @AJH and is this also the case when you're not connected to the same WiFi as your box at home?

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

Laing1 — Wed, 14 Feb 2024 10:57:33 GMT

@AJH wrote:

I still can't get my head around this.

For me all the HD channels are where I expect to find them on 103-105 as well as BBC1 & 2 on 101/102 respectively.

Various comments in this or the original thread commented on Multi-Screen and HD.

@Chloe-W22 stated that HD isn't necessary. I don't know if Multi-Screen is necessary, but I do have this.

@AJH If you are at home and on the same network as your go app is connected to your Q box (I can't remember if you need multiscreen for the app to connect to your box or not I know you do, to access recordings on your box ) then the channel order on Sky Go will mirror that of your Q box but if you are not on your homenetwork and use a different network that your Q box is not on ie mobile data etc then the channels in the Go app revert to Skys placement of the channels

hope thisa helps

Re: Channels 103-105 in the Sky Go app should be the HD versions of those channels

TimmyBGood — Wed, 14 Feb 2024 11:19:16 GMT

@swainsy

101 and 102 wouldn't be present in the EPG list of channels available to view by streaming when 'away from home' (for Sky Q subscribers) and are never there for Glass & Stream users. For me 104 is also missing, but that's a Welsh thing.

At home now, I'm seeing ITV1 HD on 803 and 5 HD on 805 : 103 and 105 are the SD versions. 108 is C4 SD, in Wales, while C4 HD is up on 138.