topic Re: Error message in Sky Go

Error message

Adrian-K — Mon, 29 Jan 2024 04:26:53 GMT

I use Sky Go on my iPhone 14 Pro Max. I get a good signal when accessing Sky News.

Every other channel selected results in an on- screen message:

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Sorry, something went wrong.

An error occurred. Check your internet connection.

Error Code 4 2 5 3 0 2 4 4 2 1

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I have a good internet connection otherwise I would not be receiving Sky News.

Any advice to resolve this error?

Re: Error message

caesarome — Mon, 29 Jan 2024 10:10:51 GMT

Have you tried a reboot of your phone ?

Re: Error message

Adrian-K — Mon, 29 Jan 2024 10:24:38 GMT

I found out that SkyGo won't work through a VPN

Seems odd despite paying the full subscription for Sky, one is denied using the app abroad?

Re: Error message

rscott — Mon, 29 Jan 2024 11:20:37 GMT

@Adrian-K wrote:

I found out that SkyGo won't work through a VPN

Seems odd despite paying the full subscription for Sky, one is denied using the app abroad?

Not really - Sky only have the rights to permit the content to be viewed in the UK (and ROI), so have to take reasonable measures to prevent use of a VPN.