topic Sky go error something went wrong your device needs to be authorised in Sky Go

Sky go error something went wrong your device needs to be authorised

Hamface — Mon, 22 Jan 2024 19:16:24 GMT

Please can someone sort this issue "device needs to be authorised"

sky go hasn't worked for weeks and nothing has changed

Re: Sky go error something went wrong your device needs to be authorised

caesarome — Mon, 22 Jan 2024 19:25:26 GMT

I'm not sure if this will work but have you checked here and if you see the device in question then delete it, reboot your device then try again to use it by watching something like a live TV channel:

https://www.sky.com/productsettings/tv

Re: Sky go error something went wrong your device needs to be authorised

Hamface — Mon, 22 Jan 2024 19:26:46 GMT

Hi, yes tried all this but with no success

Re: Sky go error something went wrong your device needs to be authorised

caesarome — Mon, 22 Jan 2024 20:05:09 GMT

@Hamface

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

Re: Sky go error something went wrong your device needs to be authorised

Greenfingers001 — Tue, 23 Jan 2024 09:45:09 GMT

Thanks for escalating this. We’ve sent @Hamface an invite to chat.