topic Error Code 1504 in Sky Go

Error Code 1504

Mike440 — Mon, 15 Jan 2024 10:26:30 GMT

I have downloaded Sky Go and linked it to our TV Sky account, but whenever I try to watch anything on

Sky Go I get this error:

"Sky is currently unavailable. Please try again later. Code: 1504"

Using PC on Windows 10.

I have uninstalled and reinstalled the app.

I have rebooted the PC and the PC is all up to date.

Re: Error Code 1504

caesarome — Mon, 15 Jan 2024 13:20:01 GMT

@Mike440

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Error Code 1504

Lisa-P1987 — Mon, 15 Jan 2024 13:42:15 GMT

Thanks for escalating this. We’ve sent @Mike440 an invite to chat.

Re: Error Code 1504

Addie15 — Wed, 17 Jan 2024 13:54:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.