topic Re: Sky Go not working on your console (Xbox, PS4 /5 etc)? in Sky Go

Re: Sky Go not working on your console (Xbox, PS4 /5 etc)?

MCMcG — Sat, 13 Jan 2024 14:09:46 GMT

Hi there having issues watching SkyGo on PlayStation since 21/12/23.

I have multi screen as part of my package.

Error code (a18b42e2) appears whenever I try and go on to the app.

I have removed the console from my 'manage your devices' but still am not able to attempt to log in

Re: Sky Go not working on your console (Xbox, PS4 /5 etc)?

caesarome — Sat, 13 Jan 2024 16:33:52 GMT

@MCMcG

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky Go not working on your console (Xbox, PS4 /5 etc)?

Lisa-P1987 — Sat, 13 Jan 2024 17:09:47 GMT

Thanks for escalating this. We’ve sent @MCMcG an invite to chat.

Re: Sky Go not working on your console (Xbox, PS4 /5 etc)?

MrsGib — Sun, 22 Sep 2024 14:15:07 GMT

Hey,

Can I get some help with this issue too please?