topic Re: Sky Go Xbox one in Sky Go

Sky Go on Consoles - error a18b42e2

NICOLA789223 — Tue, 09 Jan 2024 11:33:18 GMT

Hi, trying to login via Sky Go on my Xbox. Seems to be a new app interface but no longer logging in. Giving me error code (a18b42e2) saying something went wrong please try again. I have deleted and re-installed but same issue. It's playing apple tv fine so no ideas. Can anyone help or shed any light!?

Re: Sky Go through Xbox issue

Annie+UK — Fri, 21 Apr 2023 18:44:55 GMT

What is the connection between Apple TV and Sky Go? They should be conpletely unrelated so Apple TV working means nothing

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

Re: Sky Go through Xbox issue

NICOLA789223 — Sat, 22 Apr 2023 07:29:42 GMT

Annie... I mentioned Apple TV as a means of showing the forum that other apps are working and playing through the Xbox so it's not an Xbox issue. I assume you don't have any other useful input?

Re: Sky Go through Xbox issue

Addie15 — Sat, 22 Apr 2023 07:52:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to NICOLA789223.

Re: Sky Go through Xbox issue

Annie+UK — Sat, 22 Apr 2023 09:10:52 GMT

@NICOLA789223 wrote:

Annie... I mentioned Apple TV as a means of showing the forum that other apps are working and playing through the Xbox so it's not an Xbox issue. I assume you don't have any other useful input?

Getting you an invite to talk to sky is not helping!

If you bothered looking at this forum you'd see loads of xbox users having Sky Go issues thus it is a know problem that is nothing to do with xbox, you did not need to confuse matters by mentioning Apple TV

Re: Sky Go through Xbox issue

Lisa-P1987 — Mon, 24 Apr 2023 10:35:53 GMT

We are still looking to help you NICOLA789223. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Go through Xbox issue

KSullivan — Thu, 20 Jul 2023 23:21:58 GMT

Hi, trying to login via Sky Go on my PS4. Seems to be a new app interface but no longer logging in. Giving me error code (a18b42e2) saying something went wrong please try again. I have deleted and re-installed but same issue. Can anyone help or shed any light!?

Re: Sky Go through Xbox issue

caesarome — Fri, 21 Jul 2023 08:48:30 GMT

@KSullivan

Is it the new Sky Go app you are using as the TV from Sky one will not longer work.

Re: Sky Go through Xbox issue

KSullivan — Fri, 21 Jul 2023 09:12:30 GMT

Hi, I am using the new skygo app. For some reason, I have a feeling that the new Skygo app is not supported by my WiFi. Not sure, on how to work around this ?!

Re: Sky Go through Xbox issue

caesarome — Fri, 21 Jul 2023 09:28:58 GMT

@KSullivan

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go through Xbox issue

Addie15 — Fri, 21 Jul 2023 09:54:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to KSullivan.

Re: Sky Go through Xbox issue

KSullivan — Fri, 21 Jul 2023 13:33:11 GMT

Thank you for escalating and the problem has now been solved.
Thank you

trying to login into my sky go on play station

Anonymous — Sat, 22 Jul 2023 22:13:46 GMT

Hello trying to login to skygo on ps4 but keeps saying 'something went wrong please try again error code a18b42e2 could anyone resolve this for me please I've uninstalled and re launched the app to no luck. Thanks

Re: trying to login into my sky go on play station

caesarome — Sun, 23 Jul 2023 08:48:54 GMT

You have deleted your account so help can not be arranged for you now but make sure you are using the latest version of the app which is now Sky Go (previously called TV from Sky).

Sky Go V1.08 a18b42e2

jusael — Sun, 23 Jul 2023 13:38:48 GMT

Hi, I downloaded the new version of sky go on my PS4 and as of 21st July 2023 it says something went wrong a18b42e2. I delete the app and re-install with no luck as it won't let me re-enter my details. I am not on a vpn or wi-fi and use a lan connection. Can anyone help as I have reported to sky customer services but not sure if the community has a quicker way as paying for sky and now not able to watch it!

mike

Re: Sky Go V1.08 a18b42e2

caesarome — Sun, 23 Jul 2023 15:21:28 GMT

Do you have on of these on your package:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/m-p/4311869#M125037

Re: Sky Go V1.08 a18b42e2

jusael — Sun, 23 Jul 2023 15:35:00 GMT

I have sky go extra, had no issues with app on console till this new update 1.08.

Re: Sky Go V1.08 a18b42e2

caesarome — Sun, 23 Jul 2023 15:54:02 GMT

@jusael

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go V1.08 a18b42e2

Addie15 — Mon, 24 Jul 2023 07:38:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to jusael.

Re: Sky Go V1.08 a18b42e2

jusael — Mon, 24 Jul 2023 08:11:41 GMT

Hi, I don't have a chat option in the thread as per the article I read? Have I misunderstood something?