Sky go accesses wrong account

Martyn9 — Wed, 10 Jan 2024 21:09:28 GMT

I've had sky Q for years with sports. I recently took out a sky stream policy for my mum at her address which is different to mine. My sky go now only shows her sky stream account which doesn't have sports.
How do I get access to my package back on sky go? It is all on the same email and password. I can see on MySky that I have 2 packages but am not able to select the correct one on sky go

Re: Sky go accesses wrong account

caesarome — Wed, 10 Jan 2024 22:13:56 GMT

@Martyn9 wrote:

How do I get access to my package back on sky go? It is all on the same email and password. I can see on MySky that I have 2 packages but am not able to select the correct one on sky go

Probably the easiest and possibly the only way it make sure that either your account or the one for your mother is using a different email address to the other one so you can change it via here:

https://www.sky.com/myaccount/my-details

topic Sky go accesses wrong account in Sky Go

Sky go accesses wrong account

Re: Sky go accesses wrong account