topic Re: Sky Go 'Upgrade your subscription' in Sky Go

Sky Go 'Upgrade your subscription'

EdCR — Wed, 10 Jan 2024 15:06:59 GMT

I am trying to watch Sky on my new iPad through my Sky Go app. I have a full SkyQ subscription but every time I try and watch a programme on the iPad it is telling me there is an error and I need to upgrade my subscription. I never used to have this issue. I have note left Sky recently. Can someone help?
Thanks

Re: Sky Go 'Upgrade your subscription'

caesarome — Wed, 10 Jan 2024 16:43:04 GMT

@EdCR

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky Go 'Upgrade your subscription'

Addie15 — Wed, 10 Jan 2024 16:45:02 GMT

Hi there! Thank you for escalating this. We have sent an invite to @EdCR.