topic Re: Sky go wont connect to sky q box in Sky Go

Sky go wont connect to sky q box

Bad2 — Tue, 09 Jan 2024 21:41:34 GMT

I've tried uninstall the app even restarted the box but still nothing

Re: Sky go wont connect to sky q box

caesarome — Tue, 09 Jan 2024 22:16:07 GMT

Is the option to connect to each other turned on via both your Sky Q box and the Sky Go app (in the settings) ?

Re: Sky go wont connect to sky q box

Bad2 — Tue, 09 Jan 2024 22:19:35 GMT

Yes they are

Re: Sky go wont connect to sky q box

caesarome — Tue, 09 Jan 2024 22:23:54 GMT

Has it been working or is this the first time you have tried to connect them ?

Do you have multiscreen on your TV package ?

Re: Sky go wont connect to sky q box

Bad2 — Wed, 10 Jan 2024 12:51:05 GMT

I've tried it before bit it was sometime ago and I do have multiscreen

Re: Sky go wont connect to sky q box

caesarome — Wed, 10 Jan 2024 13:39:43 GMT

And the app and your box are on the same Wi-Fi connection ?

Re: Sky go wont connect to sky q box

Bad2 — Wed, 10 Jan 2024 14:33:49 GMT

Yes they are

Re: Sky go wont connect to sky q box

caesarome — Wed, 10 Jan 2024 16:44:51 GMT

@Bad2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky go wont connect to sky q box

Addie15 — Wed, 10 Jan 2024 16:54:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bad2.

Re: Sky go wont connect to sky q box

Mr+Flibbles+86 — Sat, 13 Jan 2024 08:45:17 GMT

We are still looking to help you @Bad2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks