topic Re: black screen sky go Windows 11 in Sky Go

black screen sky go Windows 11

Fed.up. — Fri, 15 Dec 2023 13:10:15 GMT

can a Sky employee please get in touch asap. I hve tried all the fixes in all the posts and nothing works.

Re: black screen sky go Windows 11

caesarome — Fri, 15 Dec 2023 13:35:03 GMT

@Fed.up.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: black screen sky go Windows 11

Fed.up. — Fri, 15 Dec 2023 16:31:56 GMT

it's been three hours - no chat bubble

Re: black screen sky go Windows 11

Annie+UK — Fri, 15 Dec 2023 16:37:21 GMT

@Fed.up. wrote:

it's been three hours - no chat bubble

Sky staff will post to this thread when they get to it, you don't get an instant response

Re: black screen sky go Windows 11

Greenfingers001 — Sat, 16 Dec 2023 11:37:37 GMT

Thanks for escalating this. We’ve sent @Fed.up. an invite to chat.

Re: black screen sky go Windows 11

Lisa-P1987 — Tue, 19 Dec 2023 17:26:02 GMT

Thanks for chatting to us @Fed.up. . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: black screen sky go Windows 11

Fed.up. — Thu, 28 Dec 2023 12:35:05 GMT

same issue as before - black screen Sky Go Windows 11.

Re: black screen sky go Windows 11

Fed.up. — Sat, 06 Jan 2024 18:14:35 GMT

same problem that i've had for months - Sky Go app does not work on Windows 11 Lenovo laptop. Can someone please help

Re: black screen sky go Windows 11

GrizzlyRuss — Thu, 06 Feb 2025 22:45:27 GMT

I have the same problem on a Dell laptop. Is anyone else still got this problem? How do you fix it? Thanks

Re: black screen sky go Windows 11

Fed.up. — Fri, 07 Feb 2025 20:53:46 GMT

You will never know!!! There is some kind of GOT vow of silence amongst Sky employees! More conspiratorial ladies than I would murmur it's to stop you using it so that the 'new' version can be launched where the app is still free but a lot of the previously available content is now premium and you have to pay. Ssssh but pass it on.