topic Re: Error code 1526 in Sky Go

Error code 1526

Drusse — Fri, 29 Dec 2023 19:57:18 GMT

I am encountering this error code when trying to download Shazam! Fury of the Gods on the sky go app on my macbook air. Other films are downloading without issue. How do fix this?

Re: Error code 1526

caesarome — Fri, 29 Dec 2023 20:04:12 GMT

If you want we can alert Sky's messaging team for you who will get in contact with you via here tomorrow sop would you like us to alert them to you issue here ?

Re: Error code 1526

Drusse — Sat, 06 Jan 2024 11:20:38 GMT

Hi,

I have yet to receive any help with this issue ! @caesarome

Re: Error code 1526

caesarome — Sat, 06 Jan 2024 12:13:01 GMT

That is because you didn't answer my question that I asked you yesterday evening, so I take it you do want to be contacted by the messaging team on here ?

Re: Error code 1526

Drusse — Sat, 06 Jan 2024 14:24:14 GMT

sorry yes please!

Re: Error code 1526

caesarome — Sat, 06 Jan 2024 16:16:07 GMT

@Drusse

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Error code 1526

Drusse — Fri, 12 Jan 2024 16:52:56 GMT

The chat button never appeared!

Re: Error code 1526

caesarome — Fri, 12 Jan 2024 17:00:30 GMT

@Drusse

I have tried again for you.

Re: Error code 1526

Addie15 — Mon, 15 Jan 2024 09:06:56 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.