topic Re: SkyGo not working on iPad/iPhone in Sky Go

SkyGo not working on iPad/iPhone

Mccloudo — Mon, 01 Jan 2024 10:53:31 GMT

I've recently subscribed to Sky. The Sky Sports / Sky Kids apps both work absolutely fine, as far as I can tell. SkyGo however will not allow me to sign in, I get the "Due to a technical error you can't watch this channel', then upon re attempting, I get the 4090 error.

My SkyID is linked, I've not had a previous account/I am not returning to Sky.

Rather frustrating considering I've just purchased it...

Re: SkyGo not working on iPad/iPhone

caesarome — Mon, 01 Jan 2024 11:52:16 GMT

Can you view your bills via this link using the same login details that you have used with Sky Go:

https://www.sky.com/manage/bill/

Re: SkyGo not working on iPad/iPhone

Mccloudo — Mon, 01 Jan 2024 11:54:32 GMT

Hi,

I can login to the page (Tested by logging out, then back in) but it says there's a problem loading my bill, assuming that's to do with my being a relatively new customer...

If Sky Sports/Kids wasn't working I'd probably pin it to the account being under 24 hours old, however, they both are and it seems a fairly common issue regarding Sky Go.

Re: SkyGo not working on iPad/iPhone

caesarome — Mon, 01 Jan 2024 12:12:36 GMT

When was your TV service installed and activated ?

Re: SkyGo not working on iPad/iPhone

Mccloudo — Mon, 01 Jan 2024 12:24:42 GMT

@caesarome

I bought the service yesterday. My TV will be getting delivered on the 4th of January, however Sky stipulates that I'm able to watch SkyGo prior to installation/proper activation via TV.

Re: SkyGo not working on iPad/iPhone

caesarome — Mon, 01 Jan 2024 12:29:30 GMT

You are correct you should be able to so I would give Sky a call about this.

Re: SkyGo not working on iPad/iPhone

Mccloudo — Mon, 01 Jan 2024 14:53:49 GMT

Hi, I've just spoken to a Sky rep and they were just reading the same troubleshooting page I've been through 20 times.

Seriously, what is the outcome here? Do I just have a broken app indefinitely?

Re: SkyGo not working on iPad/iPhone

Mccloudo — Mon, 01 Jan 2024 15:50:43 GMT

@caesarome

Would you be able to escalate this for me?

Thanks

Re: SkyGo not working on iPad/iPhone

caesarome — Mon, 01 Jan 2024 16:08:41 GMT

I can do this @Mccloudo but not until Wednesday as the service is closed to then.

Re: SkyGo not working on iPad/iPhone

Mccloudo — Mon, 01 Jan 2024 16:14:27 GMT

I'm completely stumped.

Every other attempt is met with a 4090 error. Bearing in mind, I've literally not logged in once on the SkyGo app, yet they're both registered devices.