topic Re: Sky Go app says I need to upgrade subscription in Sky Go

Sky Go app says I need to upgrade subscription

Chris19771 — Fri, 29 Dec 2023 11:36:46 GMT

I have been using Sky Go to watch TV on my Andriod phone for the last couple of years without issue. Whilst away just before Christmas I satrted getting a message saying "To enjoy this service, please upgrade your subscription." This is on every channel I try. I subscribe to Cinema and Sport and can watch these without issue at home, just can't watch anything on Sky Go.

Re: Sky Go app says I need to upgrade subscription

oldfella — Fri, 29 Dec 2023 11:43:40 GMT

@Chris19771 wrote:

I have been using Sky Go to watch TV on my Andriod phone for the last couple of years without issue. Whilst away just before Christmas I satrted getting a message saying "To enjoy this service, please upgrade your subscription." This is on every channel I try. I subscribe to Cinema and Sport and can watch these without issue at home, just can't watch anything on Sky Go.

Hi @Chris19771

Do you have Q Multiscreen or Sky Go Extra?

Re: Sky Go app says I need to upgrade subscription

Chris19771 — Fri, 29 Dec 2023 12:29:29 GMT

Yes, I have Sky Multiscreen

Re: Sky Go app says I need to upgrade subscription

caesarome — Fri, 29 Dec 2023 13:27:19 GMT

@Chris19771

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

Re: Sky Go app says I need to upgrade subscription

Lisa-P1987 — Fri, 29 Dec 2023 13:51:08 GMT

Thanks for escalating this. We’ve sent @Chris19771 an invite to chat.

Re: Sky Go app says I need to upgrade subscription

Chris19771 — Fri, 29 Dec 2023 14:18:28 GMT

@Lisa-P1987 I've not received anything from you

Re: Sky Go app says I need to upgrade subscription

Lisa-P1987 — Fri, 29 Dec 2023 14:23:13 GMT

I can see that you have initiated a chat. So we will discuss you query there 🙂

Re: Sky Go app says I need to upgrade subscription

Addie15 — Sun, 31 Dec 2023 15:57:18 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.