topic Re: Sky go issue in Sky Go

Sky go issue

Russ2944 — Sun, 24 Dec 2023 19:57:37 GMT

I have also changed from Sky Q to Sky Stream,but when I click on Sky go , I get the message. You need to upgrade to receive this.

Any help would be appreciated.

I have uninstalled the APP and reinstalled.

Russ

Re: Sky go issue

caesarome — Sun, 24 Dec 2023 20:17:29 GMT

@Russ2944

What device do you have the Sky Go app installed on ?

Re: Sky go issue

Russ2944 — Mon, 25 Dec 2023 09:24:18 GMT

Samsung Galaxy S8

Russ

Re: Sky go issue

caesarome — Mon, 25 Dec 2023 09:43:32 GMT

You will need to call Sky support about this, the lines are open until 18.00:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Sky go issue

Russ2944 — Mon, 25 Dec 2023 11:28:35 GMT

Thank you for your reply

Russ