topic Device not authorised on Android tablet in Sky Go

Device not authorised on Android tablet

Clare27m — Thu, 21 Dec 2023 22:41:34 GMT

I am trying to get my Dad set up on Sky Go to watch live football from Sports, whilst he's in hospital, as he has that package but the device keeps saying not authorised.

I do not understand why it is saying this?

I have tried uninstalling the app and reinstalling it, but keeps saying same thing! 🤷‍♀️

Re: Device not authorised on Android tablet

caesarome — Fri, 22 Dec 2023 05:42:25 GMT

@Clare27m

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Device not authorised on Android tablet

Lisa-P1987 — Fri, 22 Dec 2023 09:04:45 GMT

Thanks for escalating this. We’ve sent @Clare27m an invite to chat.