topic Re: Sky Go on Xbox in Sky Go

Sky Go on Xbox

Danielbillard98 — Wed, 20 Dec 2023 19:23:37 GMT

Hi,

been watching SkyGo on my Xbox for some time now. I am a SkyQ customer with SkyGo upgraded. I did call in and check that there are no issues there - which was confirmed.

when I log in, I am being told that I need to upgrade to a sky glass, multi room and sky go subscription, which I have.

i am unable to log in, which is incredibly frustrating. Does anyone have any ideas?

Re: Sky Go on Xbox

Annie+UK — Wed, 20 Dec 2023 19:26:45 GMT

If you want me to, I can escalated your post to the Community Messaging Team

This link explains the escalation process

Just reply to this post with your answer

Re: Sky Go on Xbox

Danielbillard98 — Wed, 20 Dec 2023 19:32:11 GMT

Hi,

sure, please escalate this

Re: Sky Go on Xbox

Annie+UK — Wed, 20 Dec 2023 19:38:22 GMT

It has been done

Re: Sky Go on Xbox

Lisa-P1987 — Thu, 21 Dec 2023 11:43:09 GMT

Thanks for escalating this. We’ve sent @Danielbillard98 an invite to chat.

Re: Sky Go on Xbox

Addie15 — Sat, 23 Dec 2023 12:31:15 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go on Xbox

Annie+UK — Sat, 23 Dec 2023 12:35:02 GMT

@Addie15 wrote:

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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Re: Sky Go on Xbox

Lucyk1992 — Sat, 23 Dec 2023 14:40:32 GMT

I am having the same issue 😡