topic Sky go app in Sky Go

Sky go app

BOGGYWOG — Tue, 19 Dec 2023 20:27:02 GMT

Sky go app is not working on any of our mobile devices?

Re: Sky go app

caesarome — Tue, 19 Dec 2023 21:39:38 GMT

Why, what is happening ?

Re: Sky go app

BOGGYWOG — Tue, 19 Dec 2023 23:13:08 GMT

Won't let us watch anything. Says error code 4090

Re: Sky go app

caesarome — Wed, 20 Dec 2023 05:41:22 GMT

@BOGGYWOG

Make sure your Sky account is linked to your Sky ID, to do this see if you can access this link to view your online Sky bills:

https://www.sky.com/manage/bill/

You might then be asked to link it to your ID and you will need your Sky account number or your viewing card number to do this.

Re: Sky go app

BOGGYWOG — Wed, 20 Dec 2023 07:15:44 GMT

It's linked to my other bills but won't show me the tv bills

Re: Sky go app

caesarome — Wed, 20 Dec 2023 10:05:31 GMT

@BOGGYWOG

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

Re: Sky go app

Tom-W19 — Thu, 21 Dec 2023 09:44:05 GMT

Thanks for escalating. We've sent an invite to @BOGGYWOG.

Re: Sky go app

Addie15 — Sun, 24 Dec 2023 08:53:05 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky go app

BOGGYWOG — Sun, 24 Dec 2023 09:01:40 GMT

I wasn't getting notifications it's still not working