topic Re: Sky go not working on Xbox series x iPhone 15 or ps5 in Sky Go

Sky go not working on Xbox series x iPhone 15 or ps5

Kristian09 — Sun, 17 Dec 2023 13:24:16 GMT

Sky go has stopped working 2 days ago in my house on my 3 devices that I have tried but will work on others that are not in this house. All worked fine until 2 days ago. Deleted reinstalled and reset all internet and no luck

Re: Sky go not working on Xbox series x iPhone 15 or ps5

caesarome — Sun, 17 Dec 2023 13:28:17 GMT

What is happening on these devices, do you see an error messages and if so what does it say ?

Re: Sky go not working on Xbox series x iPhone 15 or ps5

Kristian09 — Sun, 17 Dec 2023 13:31:18 GMT

I get either something went wrong. Please try again (7b950cdf) or the sky go app couldn't load on the Xbox.
Cannot connect to the server within the time limit on ps5.

And on the iPhone it has the tv guide but nothing will load.

Re: Sky go not working on Xbox series x iPhone 15 or ps5

caesarome — Sun, 17 Dec 2023 13:34:37 GMT

As both are not working have you tried a reboot of your broadband router, leave it off for 5 minutes then after powering it off give it another 5 minutes to complete loading up then try again to see if they will work.

Re: Sky go not working on Xbox series x iPhone 15 or ps5

Kristian09 — Sun, 17 Dec 2023 13:36:32 GMT

Yeah all rebooted multiple times as Netflix and Disney weren't working either but they are back to normal it's just sky go that's now not working

Re: Sky go not working on Xbox series x iPhone 15 or ps5

caesarome — Sun, 17 Dec 2023 13:39:25 GMT

Have you also tried rebooting the devices themselves ?

Re: Sky go not working on Xbox series x iPhone 15 or ps5

Kristian09 — Sun, 17 Dec 2023 13:40:55 GMT

Yeah the first thing I tried was Xbox support that took me through all the trouble shooting methods and they suggested that I try sky to see if there is an issue with the app or account

Re: Sky go not working on Xbox series x iPhone 15 or ps5

caesarome — Sun, 17 Dec 2023 13:49:57 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

Re: Sky go not working on Xbox series x iPhone 15 or ps5

Kristian09 — Sun, 17 Dec 2023 13:50:46 GMT

Thank you for your help

Re: Sky go not working on Xbox series x iPhone 15 or ps5

Greenfingers001 — Sun, 17 Dec 2023 14:11:02 GMT

Thanks for escalating this. We’ve sent @Kristian09 an invite to chat.